Apptegy experienced a major incident on September 29, 2026 affecting Other Services, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 29, 2026, 01:36 PM UTC
Our team has identified an issue where some users are unable to log in using Microsoft SSO. We are investigating the root cause and will follow up with additional information by 9:30am CDT.
- identified Sep 29, 2026, 02:32 PM UTC
Our team has identified the cause of the Microsoft SSO login unavailability and are working to resolve the issue, we will follow up with additional information by 10:30am CDT.
- identified Sep 29, 2026, 03:40 PM UTC
Our team has identified the cause of the Microsoft SSO login unavailability and a fix is currently being worked on, we will follow up with additional information by 11:30am CDT.
- monitoring Sep 29, 2026, 04:55 PM UTC
A fix has been implemented for accounts that could previously not log in using Microsoft SSO, our team will continue to monitor it for the rest of the day.
- resolved Sep 30, 2026, 01:50 PM UTC
Our team has finished monitoring and has observed no further Microsoft SSO availability issues. This is Resolved.