Apptegy incident

We are investigating reports of Documents that are not accessible

Minor Resolved View vendor source →

Apptegy experienced a minor incident on April 28, 2026 affecting Media/CMS and Client Websites, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2026, 01:59 PM UTC
Resolved
Apr 28, 2026, 02:20 PM UTC
Duration
21m
Detected by Pingoru
Apr 28, 2026, 01:59 PM UTC

Affected components

Media/CMSClient Websites

Update timeline

  1. investigating Apr 28, 2026, 01:59 PM UTC

    We are investigating reports that some Documents are not available, both within the Media section and on public websites. Some document links are not resolving as expected, and some documents aren't able to be edited. We expect to have a resolution within the next hour.

  2. resolved Apr 28, 2026, 02:20 PM UTC

    We have deployed a fix and have confirmed that previously inaccessible Documents are now working as expected. We have also verified that Documents can be reliably edited and remain accessible after changes are made.