Apptegy incident
AT&T service degradation in North America (SMS/Text)
Apptegy experienced a minor incident on March 16, 2026 affecting Alerts and Third Party Services, lasting 6h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Mar 16, 2026, 05:12 PM UTC
AT&T is currently experiencing SMS service outages in North America. The following Apptegy services could be impacted: - Text Messages sent to AT&T users may be delayed - Analytics for Alerts sent to AT&T may take longer to populate - Guardians attempting to login via 2FA may not be able to receive codes if their cellular service is provided by AT&T
- monitoring Mar 16, 2026, 07:41 PM UTC
We have verified that SMS-based text messages (like those sent from Alerts) are not impacted by AT&T's outage. Our telephony provider has confirmed that only RCS messages are impacted by AT&T's service outage. Our Third Party Status tracker will be moved back to 'Operational' if no additional issues are found by the end of business today.
- resolved Mar 16, 2026, 11:44 PM UTC
No new incidents have been reported by our telephony provider. The service degradation previously mentioned caused no issues with SMS delivery rates for Alerts or Rooms for AT&T users.