Apptegy Outage History

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Apptegy had 38 outages in the last 2 years totaling 240h 5m of downtime — averaging 1.6 incidents per month.

There were 38 Apptegy outages since April 15, 2025 totaling 240h 5m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.apptegy.com

Minor September 26, 2025

AlwaysOn Experiencing Degraded Performance

Detected by Pingoru
Sep 26, 2025, 10:08 PM UTC
Resolved
Oct 01, 2025, 12:38 AM UTC
Duration
4d 2h
Affected: AlwaysOn
Timeline · 2 updates
  1. identified Sep 26, 2025, 10:08 PM UTC

    What’s Happening? We are currently seeing degraded performance for some AlwaysOn chat responses, which could impact the summarized response to user questions. Our team has identified the issue and is working on mitigation efforts. Services remain available but may not be performing optimally. ✅ Stay Updated: Follow real-time updates at status.apptegy.com. Thank you for your patience!

  2. resolved Oct 01, 2025, 12:38 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 19, 2025

Rooms Service Disruption

Detected by Pingoru
Sep 19, 2025, 12:50 AM UTC
Resolved
Sep 18, 2025, 11:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 19, 2025, 12:50 AM UTC

    Summary Impact: Rooms experienced a service disruption affecting access to announcements, materials, and messaging. Status: Resolved. Service has been restored and is operating normally. Timeframe: Sep 18, 2025 (US Central evening). Approx. 30–50 minutes of intermittent impact for some users. Thank you for your patience!

Read the full incident report →

Minor August 18, 2025

Client Website / CMS Experiencing Degraded Performance

Detected by Pingoru
Aug 18, 2025, 07:36 PM UTC
Resolved
Aug 18, 2025, 07:55 PM UTC
Duration
18m
Affected: Media/CMSClient Websites
Timeline · 3 updates
  1. investigating Aug 18, 2025, 07:36 PM UTC

    What’s Happening? We are currently seeing degraded performance in client website load times. Users may experience slower than normal response times or intermittent failures. Our team has identified the issue and is working on mitigation efforts. Services remain available but may not be performing optimally. Next Steps: We will provide another update by 2:50 PM CT or sooner if the situation changes. ✅ Stay Updated: Follow real-time updates at status.apptegy.com. Thank you for your patience!

  2. monitoring Aug 18, 2025, 07:42 PM UTC

    A fix has been implemented and we are monitoring to confirm recovery.

  3. resolved Aug 18, 2025, 07:55 PM UTC

    Update: The performance degradation affecting Website Uptime has been fully resolved, and all services should be functioning normally. ✅ Stay Updated: Visit status.apptegy.com for future service updates.

Read the full incident report →

Critical August 11, 2025

[Documents] Experiencing Degraded Performance

Detected by Pingoru
Aug 11, 2025, 09:04 PM UTC
Resolved
Aug 11, 2025, 10:28 PM UTC
Duration
1h 24m
Affected: RoomsMedia/CMS
Timeline · 6 updates
  1. investigating Aug 11, 2025, 09:04 PM UTC

    What’s Happening? We are currently seeing degraded performance in Thrillshare, particularly in Documents. Users may experience slower than normal response times or intermittent failures trying to access documents. Next Steps: We will provide another update by 4:25 Central Time or sooner if the situation changes. ✅ Stay Updated: Follow real-time updates at status.apptegy.com. Thank you for your patience!

  2. identified Aug 11, 2025, 09:18 PM UTC

    Teams are looking at all Thrillshare services that are heavily degraded and are looking at all options to restore all services to full capacity. We will continue to update as we further work to resolve these issues!

  3. identified Aug 11, 2025, 09:21 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Aug 11, 2025, 09:31 PM UTC

    Teams are putting all available resources to resolve the issue.

  5. monitoring Aug 11, 2025, 09:49 PM UTC

    As of 4:44 Central Time, functionality should be restored. Teams are monitoring to be sure the platform continues to operate within expected capacity.

  6. resolved Aug 11, 2025, 10:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 5, 2025

[User Management] Experiencing Degraded Performance

Detected by Pingoru
Aug 05, 2025, 08:14 PM UTC
Resolved
Aug 05, 2025, 08:52 PM UTC
Duration
37m
Affected: RoomsMedia/CMS
Timeline · 2 updates
  1. investigating Aug 05, 2025, 08:14 PM UTC

    What’s Happening? We are currently seeing degraded performance in loading users and user details, potentially impacting logging into the application. Users may experience slower than normal response times or intermittent failures. Our team has identified the issue and is working on mitigation efforts. Services remain available but may not be performing optimally. Next Steps: We will provide another update by [next estimated update time] or sooner if the situation changes. ✅ Stay Updated: Follow real-time updates at status.apptegy.com. Thank you for your patience!

  2. resolved Aug 05, 2025, 08:52 PM UTC

    Update: The performance degradation cleared. All services are now operating normally. ✅ Next Steps: We will continue monitoring system performance to ensure stability. We appreciate your patience and apologize for any inconvenience this may have caused. ✅ Stay Updated: Visit status.apptegy.com for future service updates.

Read the full incident report →

Major July 30, 2025

Client Website Search Experiencing Issues Performance

Detected by Pingoru
Jul 30, 2025, 01:32 PM UTC
Resolved
Jul 30, 2025, 02:18 PM UTC
Duration
45m
Affected: Client Websites
Timeline · 3 updates
  1. investigating Jul 30, 2025, 01:32 PM UTC

    What’s Happening? We are currently seeing degraded performance for search on client websites. Users may experience slower than normal response times or intermittent failures. Our team has identified the issue and is working on mitigation efforts. Other services remain unaffected. Next Steps: We will provide another update by 9:00 CT or sooner if the situation changes. ✅ Stay Updated: Follow real-time updates at status.apptegy.com. Thank you for your patience!

  2. identified Jul 30, 2025, 02:02 PM UTC

    Update: We have identified the cause of the issues with search on client websites and our team is actively working on a fix. ⏳ Next Update: We will share another update by 9:30 CT or sooner if we have new information. ✅ Stay Updated: Follow real-time updates at status.apptegy.com. Thank you for your patience while we resolve this issue!

  3. resolved Jul 30, 2025, 02:18 PM UTC

    Update: Our team has rolled out changes to fix the issue with search on client websites and we have seen recovery of functionality. ✅ Next Steps: We will continue monitoring to ensure stability. If you experience any lingering issues, please contact support. ✅ Stay Updated: Visit status.apptegy.com for future service updates.

Read the full incident report →

Minor July 30, 2025

CMS Search Partial Outage

Detected by Pingoru
Jul 30, 2025, 01:17 AM UTC
Resolved
Jul 30, 2025, 02:51 AM UTC
Duration
1h 33m
Affected: Media/CMSClient Websites
Timeline · 4 updates
  1. investigating Jul 30, 2025, 01:17 AM UTC

    What’s Happening? We are aware of an issue impacting CMS Search. Users may experience slow search load times or searches timing out. Our engineering team is actively investigating, and we will provide an update as soon as we have more details. Next Steps: We expect to share another update by 9:30 PM CST. ✅ Stay Updated: Visit status.apptegy.com for real-time updates. Thank you for your patience as we work to resolve this issue.

  2. investigating Jul 30, 2025, 02:12 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 30, 2025, 02:35 AM UTC

    What’s Happening? We are aware of an issue impacting CMS Search. We have identified the issue and are monitoring for resolution. Next Steps: We expect to share another update by 10 PM CST. ✅ Stay Updated: Visit status.apptegy.com for real-time updates. Thank you for your patience as we work to resolve this issue.

  4. resolved Jul 30, 2025, 02:51 AM UTC

    Update: The issue affecting CMS Search has been fully resolved as of 9:50 PM CST. Performance has returned to normal. ✅ Stay Updated: Visit status.apptegy.com for future service updates.

Read the full incident report →

Minor June 12, 2025

Google Translate Outage (Investigating)

Detected by Pingoru
Jun 12, 2025, 06:57 PM UTC
Resolved
Jun 13, 2025, 01:54 AM UTC
Duration
6h 56m
Affected: Third Party Services
Timeline · 3 updates
  1. investigating Jun 12, 2025, 06:57 PM UTC

    Apptegy is currently investigating an issue that is impacting translations. We primarily use Google Translate for our service, and Google is currently experiencing a large scale outage. We are working to gather more information and will provide an update as soon as we know more. We are seeing elevated error rates on translation, but the features may still function for some users. We appreciate your patience and will continue to keep you updated at status.apptegy.com!

  2. identified Jun 12, 2025, 10:58 PM UTC

    We are actively monitoring the situation, but are seeing minimal effects on our system. Thank you for your continued patience and please check back at status.apptegy.com for the most recent updates!

  3. resolved Jun 13, 2025, 01:54 AM UTC

    This incident has been resolved on Google's end.

Read the full incident report →

Notice May 29, 2025

Intercom (Support Chat Tool) - Outage (Investigating)

Detected by Pingoru
May 29, 2025, 02:27 PM UTC
Resolved
May 29, 2025, 03:05 PM UTC
Duration
37m
Affected: Third Party Services
Timeline · 5 updates
  1. investigating May 29, 2025, 02:27 PM UTC

    Apptegy is currently investigating an issue that is impacting client's ability to chat with support teams. Our team has identified that the issue may be related to an upstream service used by our system. We are working to gather more information and will provide an update as soon as we know more. We appreciate your patience and will continue to keep you updated at status.apptegy.com!

  2. identified May 29, 2025, 02:30 PM UTC

    Our partner system has communicated that they are experiencing a major outage at the moment. https://www.intercomstatus.com/us-hosting You may still call the support line for any immediate needed assistance, or email [email protected]!

  3. monitoring May 29, 2025, 02:36 PM UTC

    The services appear to be operational again. We will maintain a state of monitoring to ensure we that these services maintain stability.

  4. monitoring May 29, 2025, 03:04 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved May 29, 2025, 03:05 PM UTC

    This appears to operating as expected. Thanks for your patience!

Read the full incident report →

Minor May 23, 2025

[X (Twitter)] Degraded Performance - Account Connections (Monitoring)

Detected by Pingoru
May 23, 2025, 01:33 PM UTC
Resolved
May 28, 2025, 01:27 PM UTC
Duration
4d 23h
Affected: Third Party Services
Timeline · 3 updates
  1. identified May 23, 2025, 01:33 PM UTC

    Apptegy has identified that X (Twitter) is experiencing API connection issues since yesterday afternoon at approximately 1 PM Central. We are actively monitoring the situation and working to mitigate impact where possible. We’ll continue to post updates as we learn more or as the situation changes. You may see this when attempting to connect to the platform from Thrillshare, whether to get an initial connection in place or potentially in posts that fail to reach X (Twitter). https://docs.x.com/incidents Thank you for your continued patience and please check back at status.apptegy.com for the most recent updates!

  2. monitoring May 26, 2025, 01:19 PM UTC

    X (Twitter) has stated that they are now only seeing degraded performance. We are still monitoring the situation and will leave this status in place until they confirm full operations as this could still be reason for failure to connect to Twitter accounts as expected.

  3. resolved May 28, 2025, 01:27 PM UTC

    X (Twitter) has resolved their outage monitoring. We have also seen success in connections and this is now resolved as far as Apptegy is able to confirm.

Read the full incident report →

Major April 23, 2025

[Services - Email] Emails Not Sending (Investigating)

Detected by Pingoru
Apr 23, 2025, 09:27 PM UTC
Resolved
Apr 24, 2025, 01:25 AM UTC
Duration
3h 57m
Affected: Third Party Services
Timeline · 5 updates
  1. investigating Apr 23, 2025, 09:27 PM UTC

    Apptegy is currently investigating an issue that is impacting Email sends. This could affect any email that is sent from the platform, including Alerts, Newsletters and User Invitations. Our team has identified that the issue may be related to an upstream service used by our system. We are working to gather more information and will provide an update as soon as we know more. We appreciate your patience and will continue to keep you updated at status.apptegy.com!

  2. investigating Apr 23, 2025, 09:40 PM UTC

    We are continuing to investigate this issue.

  3. identified Apr 23, 2025, 09:56 PM UTC

    Apptegy has identified the root cause of the issue, which appears to be related to a third-party service our system relies on. The provider has indicated that emails are currently being queued at their end and are delayed in sending. Based on this information, please do not reattempt any sent alert or message that was intended for email. We are actively monitoring the situation and working to mitigate impact where possible. We’ll continue to post updates as we learn more or as the situation changes. Thank you for your continued patience and please check back at status.apptegy.com for the most recent updates!

  4. monitoring Apr 23, 2025, 10:16 PM UTC

    Apptegy is monitoring the issue that looks to be related to a third-party service our system relies on. We are actively monitoring the situation and have observed email sending. While the provider has not indicated this is solved, we are still going to monitor and update as new details arrive. Thank you for your continued patience and please check back at status.apptegy.com for the most recent updates!

  5. resolved Apr 24, 2025, 01:25 AM UTC

    We have not seen any further issues with sending emails through our provider since our last update at 5:15 CT. At this point in time, we are considering this issue resolved. The root cause in the delayed emails was tied to a third-party service we rely on for email service. Functionality should now be fully restored. Thank you for your patience while we monitored and worked through this issue!

Read the full incident report →

Minor April 15, 2025

[Rooms] Experiencing Degraded Performance

Detected by Pingoru
Apr 15, 2025, 07:45 PM UTC
Resolved
Apr 15, 2025, 09:05 PM UTC
Duration
1h 19m
Affected: Rooms
Timeline · 4 updates
  1. investigating Apr 15, 2025, 08:01 PM UTC

    What’s Happening? We are currently seeing degraded performance in the chat feature of Rooms. Users may experience slower than normal response times or intermittent failures when using the chat tool. Users may not be able to load threads and may not be able to create threads. Our team is currently triaging the issue and working on mitigation efforts.. Other services remain unaffected. Next Steps: We will provide another update by 4 PM Central or sooner if the situation changes. ✅ Stay Updated: Follow real-time updates at status.apptegy.com. Thank you for your patience!

  2. investigating Apr 15, 2025, 08:26 PM UTC

    We are continuing to investigate this issue. Users may continue to experience failures related to using the chat feature, including failure to load threads, or failure to create threads.

  3. identified Apr 15, 2025, 08:53 PM UTC

    Update: We have identified the cause of the degraded performance affecting the chat feature of rooms. Our team is actively working on mitigation efforts to restore full performance. Users may continue to experience failures related to using the chat feature, including failure to load threads, or failure to create threads. ⏳ Next Update: We will provide another update by 5 PM Central or sooner if we have significant progress. Thank you for your patience while we work to resolve this issue!

  4. resolved Apr 15, 2025, 09:05 PM UTC

    Update: The performance degradation affecting the chat feature of rooms has been fully resolved as of 4:00 PM Central. All services are now operating normally. We will continue monitoring system performance to ensure stability. If you experience any lingering slowdowns, please contact support through [email protected] or the internal chat tool We appreciate your patience and apologize for any inconvenience this may have caused. ✅ Stay Updated: Visit status.apptegy.com for future service updates.

Read the full incident report →