Apptegy Outage History

Started Jan 25, 2026, 06:42 PM UTC· resolved Jan 26, 2026, 02:06 AM UTC

1. monitoring Jan 25, 2026, 06:42 PM UTC

   Our carrier partners are currently observing delays with voice calls. Alerts sent during this time may take longer to complete, and analytics may take longer to populate. Alerts are still being successfully sent, please do not send duplicate Alerts at this time.

2. monitoring Jan 25, 2026, 11:15 PM UTC

   Our carrier partner has confirmed that they have deployed additional resources and as a result, Alert voice call turnaround time has begun to improve. We will continue to monitor services and ensure that Alert delivery is as efficient as possible.

3. resolved Jan 26, 2026, 02:06 AM UTC

   Alert performance has remained healthy following our carrier's deployment of additional resources. We will continue to actively monitor Alerts performance throughout the week to ensure efficient delivery.

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Started Jan 22, 2026, 11:07 PM UTC· resolved Jan 23, 2026, 03:10 PM UTC

1. monitoring Jan 22, 2026, 11:07 PM UTC

   Microsoft has reported that Microsoft 365 services are currently experiencing degraded service functionality. Their service issues currently impact email delivery, which may impact the following Apptegy services: - Delivery of Alerts sent to email providers that utilize Microsoft 365 may be delayed - Delivery of 2FA (2 Factor Authentication) codes used to authenticate Staff or Guardians when logging in https://status.cloud.microsoft/

2. resolved Jan 23, 2026, 03:10 PM UTC

   Microsoft 365 services have returned to normal operation.

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Started Jan 14, 2026, 07:37 PM UTC· resolved Jan 15, 2026, 05:17 PM UTC

1. monitoring Jan 14, 2026, 07:37 PM UTC

   Verizon is currently experiencing service outages in North America. The following Apptegy services could be impacted: - Alerts (both SMS and Calls) sent to Verizon users may be delayed - Analytics for Alerts sent to Verizon may take longer to populate - Guardians attempting to login via 2FA may not be able to receive codes if their cellular service is provided by Verizon. Other cellular carriers like Xfinity Mobile may be impacted due to their reliance on the Verizon network.

2. resolved Jan 15, 2026, 05:17 PM UTC

   Verizon has confirmed their outage was resolved yesterday, January 14th, at 10:15 PM Eastern Time. https://www.verizon.com/about/news/update-network-outage

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Started Jan 09, 2026, 08:15 PM UTC· resolved Jan 09, 2026, 09:18 PM UTC

1. identified Jan 09, 2026, 08:15 PM UTC

   Apptegy support chat is currently unavailable due to an issue with our third party partner, Intercom. We are working with them to resolve this issue as quickly as possible, you can view their status page here: https://www.intercomstatus.com/us-hosting We will continue to update our status here as we have more information. Please reach out to your Client Success Manager if you need anything in the meantime.

2. monitoring Jan 09, 2026, 08:54 PM UTC

   Intercom has reported that they have implemented a fix and are monitoring for recovery. We will mark this resolved once we have confirmation from the Intercom team.

3. resolved Jan 09, 2026, 09:18 PM UTC

   Apptegy chat support has remained operational following Intercom's recent fix. This issue has been resolved.

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Started Dec 15, 2025, 12:13 AM UTC· resolved Dec 16, 2025, 12:44 AM UTC

1. identified Dec 15, 2025, 12:13 AM UTC

   We are observing delays related to Analytics within Alerts. Our engineering team is actively investigating this issue and our support team is monitoring for anyone reaching out.

2. identified Dec 15, 2025, 12:46 AM UTC

   We are currently observing delays with Analytics becoming available and Alerts being sent. While Alerts traffic is delayed, they are still being sent successfully. Please do not attempt to resend at this time. Our support team is actively monitoring this issue and will remain online until service performance returns to normal.

3. identified Dec 15, 2025, 01:36 AM UTC

   We have added additional capacity in order to reduce delays with Alerts and Analytics. We are still working through the current backlog, so you may still observe Alerts taking longer than normal. We will continue to provide updates here as services return to normal.

4. identified Dec 15, 2025, 02:22 AM UTC

   We are no longer encountering delays with Alerts being sent, however Analytics updates are still experiencing delays. Our team is continuing to monitor system health and post updates here as soon as possible.

5. monitoring Dec 15, 2025, 03:07 AM UTC

   Alerts have continued to send without unexpected delays over the last 45 minutes. Analytics are now also populating as expected. We will continue to monitor system performance to ensure that we maintain normal operation.

6. resolved Dec 16, 2025, 12:44 AM UTC

   Alerts system performance has remained healthy following our upgraded capacity. This issue has been resolved.

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Started Dec 08, 2025, 04:16 PM UTC· resolved Dec 09, 2025, 11:34 PM UTC

1. identified Dec 08, 2025, 04:16 PM UTC

   We are currently experiencing delayed responses from Apptegy services that support functionality for the areas of the platform listed below. Public facing websites should not be impacted at this time. Impacted areas: - Live Feed - News - Documents - Events - CMS page editing We are working to return these services to normal operation very soon. We will post an update no later than 11am CST.

2. monitoring Dec 08, 2025, 04:59 PM UTC

   We’re seeing improvements in performance and continuing to monitor the affected services.

3. monitoring Dec 09, 2025, 12:06 AM UTC

   We are still observing instances of degraded performance. We have scheduled maintenance beginning today at 11:00pm Central Time. During this maintenance window, some Media, Alerts, and CMS services will be unavailable. Public facing websites will remain accessible. Scheduled Alerts will still be delivered during this maintenance window. We will provide an update once this maintenance has been completed.

4. monitoring Dec 09, 2025, 05:49 AM UTC

   We have completed our planned maintenance and all services have returned to normal operation. This incident will remain open for an observation period while we verify services are performing as expected.

5. resolved Dec 09, 2025, 11:34 PM UTC

   We have monitored system performance today and have not observed any unusual activity. This issue has been resolved.

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Started Dec 05, 2025, 09:35 PM UTC· resolved Dec 05, 2025, 10:31 PM UTC

1. identified Dec 05, 2025, 09:35 PM UTC

   We have identified an issue that may prevent staff users from creating new Announcements within Rooms on iPhone in the Apptegy Staff app (Thrillshare Mobile). Our team has identified a resolution and submitted the updated version of the app to Apple for approval. We expect that this update will be available within the App Store no later than the end of the day Monday, December 8.

2. resolved Dec 05, 2025, 10:31 PM UTC

   The Apptegy for Staff app update has been published to the App Store: https://apps.apple.com/us/app/apptegy-for-staff/id1024147876 This has resolved the issue where staff were intermittently unable to create new Announcements.

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Started Nov 12, 2025, 05:41 PM UTC· resolved Nov 13, 2025, 04:32 PM UTC

1. investigating Nov 12, 2025, 05:41 PM UTC

   We are aware of instances where badges in Rooms are not presenting an accurate count of unread messages. Email and Push notifications are still being delivered as expected. We have confirmed the root cause is related to one of our third party providers and we are working with them to resolve this as quickly as possible.

2. resolved Nov 13, 2025, 04:32 PM UTC

   This issue was resolved at 10:16am CST. Message badges should now be accurately reflecting the count of unread messages within Rooms.

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Started Oct 20, 2025, 09:15 PM UTC· resolved Oct 21, 2025, 10:45 AM UTC

1. identified Oct 20, 2025, 09:15 PM UTC

   Apptegy is currently investigating an issue that is impacting Rooms login on iOS (Apple) mobile devices, which appears to be related to LaunchDarkly, a third-party service our system relies on. This is likely also due to the ongoing AWS Outage. We are working to gather more information and will provide an update as soon as we know more. We appreciate your patience and will continue to keep you updated at status.apptegy.com!

2. identified Oct 20, 2025, 09:34 PM UTC

   Important note! If you're on an iOS (Apple) mobile device and cannot login to your District's Rooms account, please use your mobile browser (i.e. Google Chrome, Safari, etc.) and navigate to rooms.thrillshare.com to login to your account.

3. monitoring Oct 21, 2025, 03:19 AM UTC

   We are seeing improvements in the login experience on iOS (Apple) devices for users attempting to access District mobile apps. We will continue to monitor the situation through tomorrow morning.

4. resolved Oct 21, 2025, 12:20 PM UTC

   ✅ Resolved Oct 21, 5:43 AM ET The login issue impacting Rooms access on iOS (Apple) devices has been fully resolved. The root cause was linked to a downstream issue with a third-party service (LaunchDarkly), which was affected by the broader AWS outage in the US-EAST-1 region. The third-party provider has recovered, and Apptegy systems are now operating normally. iOS users can log in through the mobile app without issue. We will continue to monitor performance throughout the day. Thank you for your patience.

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Started Oct 20, 2025, 03:03 PM UTC· resolved Oct 21, 2025, 03:30 AM UTC

1. identified Oct 20, 2025, 03:03 PM UTC

   Apptegy has identified the root cause of the issue, which appears to be related to Amazon Web Services, a third-party service our system relies on. This may cause issues logging into Thrillshare and cause delays in response times for support. Amazon Web Services (AWS) is used broadly and is impacting services many applications rely on to maintain connections to users and data, and as such may impact data for Alerts and Rooms as well as website availability. We are actively monitoring the situation and working to mitigate impact where possible. We’ll continue to post updates as we learn more or as the situation changes. Thank you for your continued patience and please check back at status.apptegy.com for the most recent updates!

2. monitoring Oct 20, 2025, 09:41 PM UTC

   We are continuing to monitor the AWS Outage and it's impact on our platform and other third party vendors.

3. monitoring Oct 21, 2025, 03:18 AM UTC

   We are seeing improvements in the login experience on iOS (Apple) devices for users attempting to access District mobile apps. We will continue to monitor the situation through tomorrow morning.

4. resolved Oct 21, 2025, 12:22 PM UTC

   ✅ Resolved The broader service disruptions caused by the AWS US-EAST-1 region outage have been fully resolved. The incident impacted several third-party dependencies that Apptegy services rely on. All systems are now operating normally. We will continue to monitor for any residual effects and appreciate your patience during this time.

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Started Oct 15, 2025, 10:00 PM UTC· resolved Oct 15, 2025, 10:00 PM UTC

1. resolved Oct 16, 2025, 01:39 PM UTC

   We experience a brief performance degradation of our Engage newsletter product during the evening of October 15th from 6:00 - 6:15pm ET. ✅ Next Steps: We will continue monitoring system performance to ensure ongoing stability. ✅ Stay Updated: Visit status.apptegy.com for future service updates.

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Started Sep 26, 2025, 10:08 PM UTC· resolved Oct 01, 2025, 12:38 AM UTC

1. identified Sep 26, 2025, 10:08 PM UTC

   What’s Happening? We are currently seeing degraded performance for some AlwaysOn chat responses, which could impact the summarized response to user questions. Our team has identified the issue and is working on mitigation efforts. Services remain available but may not be performing optimally. ✅ Stay Updated: Follow real-time updates at status.apptegy.com. Thank you for your patience!

2. resolved Oct 01, 2025, 12:38 AM UTC

   This incident has been resolved.

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Started Sep 18, 2025, 11:30 PM UTC· resolved Sep 18, 2025, 11:30 PM UTC

1. resolved Sep 19, 2025, 12:50 AM UTC

   Summary Impact: Rooms experienced a service disruption affecting access to announcements, materials, and messaging. Status: Resolved. Service has been restored and is operating normally. Timeframe: Sep 18, 2025 (US Central evening). Approx. 30–50 minutes of intermittent impact for some users. Thank you for your patience!

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Started Sep 12, 2025, 01:55 PM UTC· resolved Sep 12, 2025, 06:04 PM UTC

1. identified Sep 12, 2025, 01:55 PM UTC

   What’s Happening? We are currently seeing degraded performance in Alerts Lists updating in a timely manner. Users may see lists appear out of date for up to 60 minutes after the expected list update times. This could impact recurring alerts that have a tight window relying on list update times. Our team has identified the issue and is working on mitigation efforts to bring update times within expected thresholds. Services remain available but may not be performing optimally. Next Steps: We will provide another update within the next hour (around 10 AM Central) or sooner if the situation changes. ✅ Stay Updated: Follow real-time updates at status.apptegy.com. Thank you for your patience!

2. investigating Sep 12, 2025, 03:02 PM UTC

   What’s Happening? Performance has continued to be degraded in Alerts Lists updating in a timely manner. Users may see lists appear out of date for up to 60 minutes after the expected list update times. This could impact recurring alerts that have a tight window relying on list update times. Our team has identified the issue and is continuing to work on mitigation efforts to bring update times within expected thresholds. Services remain available but may not be performing optimally. Next Steps: We will provide another update within the next hour (around 11 AM Central) or sooner if the situation changes. ✅ Stay Updated: Follow real-time updates at status.apptegy.com. Thank you for your patience!

3. identified Sep 12, 2025, 04:06 PM UTC

   What’s Happening? We are currently seeing degraded performance in Alerts Lists updating in a timely manner. Users may see lists appear out of date for up to 60 minutes after the expected list update times. This could impact recurring alerts that have a tight window relying on list update times. Our team has identified the issue and is continuing to work on mitigation efforts to bring update times within expected thresholds. Services remain available but may not be performing optimally. Next Steps: We will provide another update within the next hour (around 12 PM Central) or sooner if the situation changes. ✅ Stay Updated: Follow real-time updates at status.apptegy.com. Thank you for your patience!

4. monitoring Sep 12, 2025, 05:24 PM UTC

   What’s Happening? We are currently seeing degraded performance in Alerts Lists updating in a timely manner. Users may see lists appear out of date for up to 60 minutes after the expected list update times. This could impact recurring alerts that have a tight window relying on list update times. Our team has identified the issue, has applied a fix, and are currently working to bring update times within expected thresholds. Services remain available but may not be performing optimally. Next Steps: We will provide another update within the next hour (around 1 PM Central) or sooner if the situation changes. ✅ Stay Updated: Follow real-time updates at status.apptegy.com. Thank you for your patience!

5. resolved Sep 12, 2025, 06:04 PM UTC

   This issue has been resolved. What Happened. Our team discovered degraded performance in Alerts Lists updating in a timely manner. During the the degraded service, lists could be out of date for up to 60 minutes after the expected list update times. This had the chance to impact recurring alerts that had a tight window relying on list update times. A fix has been applied, bringing the service back to optimal performance. Thank you for your patience!

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Started Aug 18, 2025, 07:36 PM UTC· resolved Aug 18, 2025, 07:55 PM UTC

1. investigating Aug 18, 2025, 07:36 PM UTC

   What’s Happening? We are currently seeing degraded performance in client website load times. Users may experience slower than normal response times or intermittent failures. Our team has identified the issue and is working on mitigation efforts. Services remain available but may not be performing optimally. Next Steps: We will provide another update by 2:50 PM CT or sooner if the situation changes. ✅ Stay Updated: Follow real-time updates at status.apptegy.com. Thank you for your patience!

2. monitoring Aug 18, 2025, 07:42 PM UTC

   A fix has been implemented and we are monitoring to confirm recovery.

3. resolved Aug 18, 2025, 07:55 PM UTC

   Update: The performance degradation affecting Website Uptime has been fully resolved, and all services should be functioning normally. ✅ Stay Updated: Visit status.apptegy.com for future service updates.

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Started Aug 11, 2025, 09:04 PM UTC· resolved Aug 11, 2025, 10:28 PM UTC

1. investigating Aug 11, 2025, 09:04 PM UTC

   What’s Happening? We are currently seeing degraded performance in Thrillshare, particularly in Documents. Users may experience slower than normal response times or intermittent failures trying to access documents. Next Steps: We will provide another update by 4:25 Central Time or sooner if the situation changes. ✅ Stay Updated: Follow real-time updates at status.apptegy.com. Thank you for your patience!

2. identified Aug 11, 2025, 09:18 PM UTC

   Teams are looking at all Thrillshare services that are heavily degraded and are looking at all options to restore all services to full capacity. We will continue to update as we further work to resolve these issues!

3. identified Aug 11, 2025, 09:21 PM UTC

   We are continuing to work on a fix for this issue.

4. identified Aug 11, 2025, 09:31 PM UTC

   Teams are putting all available resources to resolve the issue.

5. monitoring Aug 11, 2025, 09:49 PM UTC

   As of 4:44 Central Time, functionality should be restored. Teams are monitoring to be sure the platform continues to operate within expected capacity.

6. resolved Aug 11, 2025, 10:28 PM UTC

   This incident has been resolved.

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Started Aug 05, 2025, 08:14 PM UTC· resolved Aug 05, 2025, 08:52 PM UTC

1. investigating Aug 05, 2025, 08:14 PM UTC

   What’s Happening? We are currently seeing degraded performance in loading users and user details, potentially impacting logging into the application. Users may experience slower than normal response times or intermittent failures. Our team has identified the issue and is working on mitigation efforts. Services remain available but may not be performing optimally. Next Steps: We will provide another update by [next estimated update time] or sooner if the situation changes. ✅ Stay Updated: Follow real-time updates at status.apptegy.com. Thank you for your patience!

2. resolved Aug 05, 2025, 08:52 PM UTC

   Update: The performance degradation cleared. All services are now operating normally. ✅ Next Steps: We will continue monitoring system performance to ensure stability. We appreciate your patience and apologize for any inconvenience this may have caused. ✅ Stay Updated: Visit status.apptegy.com for future service updates.

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Started Jul 30, 2025, 01:32 PM UTC· resolved Jul 30, 2025, 02:18 PM UTC

1. investigating Jul 30, 2025, 01:32 PM UTC

   What’s Happening? We are currently seeing degraded performance for search on client websites. Users may experience slower than normal response times or intermittent failures. Our team has identified the issue and is working on mitigation efforts. Other services remain unaffected. Next Steps: We will provide another update by 9:00 CT or sooner if the situation changes. ✅ Stay Updated: Follow real-time updates at status.apptegy.com. Thank you for your patience!

2. identified Jul 30, 2025, 02:02 PM UTC

   Update: We have identified the cause of the issues with search on client websites and our team is actively working on a fix. ⏳ Next Update: We will share another update by 9:30 CT or sooner if we have new information. ✅ Stay Updated: Follow real-time updates at status.apptegy.com. Thank you for your patience while we resolve this issue!

3. resolved Jul 30, 2025, 02:18 PM UTC

   Update: Our team has rolled out changes to fix the issue with search on client websites and we have seen recovery of functionality. ✅ Next Steps: We will continue monitoring to ensure stability. If you experience any lingering issues, please contact support. ✅ Stay Updated: Visit status.apptegy.com for future service updates.

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Started Jul 30, 2025, 01:17 AM UTC· resolved Jul 30, 2025, 02:51 AM UTC

1. investigating Jul 30, 2025, 01:17 AM UTC

   What’s Happening? We are aware of an issue impacting CMS Search. Users may experience slow search load times or searches timing out. Our engineering team is actively investigating, and we will provide an update as soon as we have more details. Next Steps: We expect to share another update by 9:30 PM CST. ✅ Stay Updated: Visit status.apptegy.com for real-time updates. Thank you for your patience as we work to resolve this issue.

2. investigating Jul 30, 2025, 02:12 AM UTC

   We are continuing to investigate this issue.

3. investigating Jul 30, 2025, 02:35 AM UTC

   What’s Happening? We are aware of an issue impacting CMS Search. We have identified the issue and are monitoring for resolution. Next Steps: We expect to share another update by 10 PM CST. ✅ Stay Updated: Visit status.apptegy.com for real-time updates. Thank you for your patience as we work to resolve this issue.

4. resolved Jul 30, 2025, 02:51 AM UTC

   Update: The issue affecting CMS Search has been fully resolved as of 9:50 PM CST. Performance has returned to normal. ✅ Stay Updated: Visit status.apptegy.com for future service updates.

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Started Jun 12, 2025, 06:57 PM UTC· resolved Jun 13, 2025, 01:54 AM UTC

1. investigating Jun 12, 2025, 06:57 PM UTC

   Apptegy is currently investigating an issue that is impacting translations. We primarily use Google Translate for our service, and Google is currently experiencing a large scale outage. We are working to gather more information and will provide an update as soon as we know more. We are seeing elevated error rates on translation, but the features may still function for some users. We appreciate your patience and will continue to keep you updated at status.apptegy.com!

2. identified Jun 12, 2025, 10:58 PM UTC

   We are actively monitoring the situation, but are seeing minimal effects on our system. Thank you for your continued patience and please check back at status.apptegy.com for the most recent updates!

3. resolved Jun 13, 2025, 01:54 AM UTC

   This incident has been resolved on Google's end.

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Started May 29, 2025, 02:27 PM UTC· resolved May 29, 2025, 03:05 PM UTC

1. investigating May 29, 2025, 02:27 PM UTC

   Apptegy is currently investigating an issue that is impacting client's ability to chat with support teams. Our team has identified that the issue may be related to an upstream service used by our system. We are working to gather more information and will provide an update as soon as we know more. We appreciate your patience and will continue to keep you updated at status.apptegy.com!

2. identified May 29, 2025, 02:30 PM UTC

   Our partner system has communicated that they are experiencing a major outage at the moment. https://www.intercomstatus.com/us-hosting You may still call the support line for any immediate needed assistance, or email [email protected]!

3. monitoring May 29, 2025, 02:36 PM UTC

   The services appear to be operational again. We will maintain a state of monitoring to ensure we that these services maintain stability.

4. monitoring May 29, 2025, 03:04 PM UTC

   We are continuing to monitor for any further issues.

5. resolved May 29, 2025, 03:05 PM UTC

   This appears to operating as expected. Thanks for your patience!

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