Affected components
Update timeline
- investigating Apr 10, 2026, 02:10 PM UTC
Our team has identified an issue where some users are unable to log in. We are investigating the root cause and will follow up with additional information by 10am CDT.
- identified Apr 10, 2026, 03:02 PM UTC
Our team has identified the issue affecting user login. We are currently preparing to deploy changes and we will follow up with additional information by 11am CDT. Users that are unable to login should be able to resolve the issue by clearing their browser cache using the instructions below: Chrome: https://support.google.com/accounts/answer/32050 Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox Edge: https://support.microsoft.com/en-us/microsoft-edge/view-and-delete-browser-history-in-microsoft-edge-00cf7943-a9e1-975a-a33d-ac10ce454ca4 Safari: https://support.apple.com/guide/safari/manage-cookies-sfri11471/mac
- monitoring Apr 10, 2026, 04:02 PM UTC
Our team has completed deploying required changes, the login issue should now be resolved. Users that are still unable to login should attempt to refresh their browser. We will continue monitor the performance of user login throughout the rest of the day.
- identified Apr 10, 2026, 06:15 PM UTC
Our team has identified another change that needs to be deployed in order to fully address this issue. We will follow up with additional information by 2:30 pm CDT.
- identified Apr 10, 2026, 07:34 PM UTC
Our team is continuing to work on deployment in order to fully address this issue. We will follow up with additional information by 3:30 pm CDT.
- monitoring Apr 10, 2026, 09:15 PM UTC
Our team has deployed the necessary changes and the login issue should now be resolved. Users that are still unable to login should refresh their browser. We will continue to monitor systems throughout the weekend.
- resolved Apr 11, 2026, 05:28 PM UTC
After monitoring the situation overnight, we have not received any additional reports.
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