Apptegy incident
List Updates - Experiencing Degraded Performance
Apptegy experienced a major incident on September 12, 2025 affecting Alerts, lasting 4h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 12, 2025, 01:55 PM UTC
What’s Happening? We are currently seeing degraded performance in Alerts Lists updating in a timely manner. Users may see lists appear out of date for up to 60 minutes after the expected list update times. This could impact recurring alerts that have a tight window relying on list update times. Our team has identified the issue and is working on mitigation efforts to bring update times within expected thresholds. Services remain available but may not be performing optimally. Next Steps: We will provide another update within the next hour (around 10 AM Central) or sooner if the situation changes. ✅ Stay Updated: Follow real-time updates at status.apptegy.com. Thank you for your patience!
- investigating Sep 12, 2025, 03:02 PM UTC
What’s Happening? Performance has continued to be degraded in Alerts Lists updating in a timely manner. Users may see lists appear out of date for up to 60 minutes after the expected list update times. This could impact recurring alerts that have a tight window relying on list update times. Our team has identified the issue and is continuing to work on mitigation efforts to bring update times within expected thresholds. Services remain available but may not be performing optimally. Next Steps: We will provide another update within the next hour (around 11 AM Central) or sooner if the situation changes. ✅ Stay Updated: Follow real-time updates at status.apptegy.com. Thank you for your patience!
- identified Sep 12, 2025, 04:06 PM UTC
What’s Happening? We are currently seeing degraded performance in Alerts Lists updating in a timely manner. Users may see lists appear out of date for up to 60 minutes after the expected list update times. This could impact recurring alerts that have a tight window relying on list update times. Our team has identified the issue and is continuing to work on mitigation efforts to bring update times within expected thresholds. Services remain available but may not be performing optimally. Next Steps: We will provide another update within the next hour (around 12 PM Central) or sooner if the situation changes. ✅ Stay Updated: Follow real-time updates at status.apptegy.com. Thank you for your patience!
- monitoring Sep 12, 2025, 05:24 PM UTC
What’s Happening? We are currently seeing degraded performance in Alerts Lists updating in a timely manner. Users may see lists appear out of date for up to 60 minutes after the expected list update times. This could impact recurring alerts that have a tight window relying on list update times. Our team has identified the issue, has applied a fix, and are currently working to bring update times within expected thresholds. Services remain available but may not be performing optimally. Next Steps: We will provide another update within the next hour (around 1 PM Central) or sooner if the situation changes. ✅ Stay Updated: Follow real-time updates at status.apptegy.com. Thank you for your patience!
- resolved Sep 12, 2025, 06:04 PM UTC
This issue has been resolved. What Happened. Our team discovered degraded performance in Alerts Lists updating in a timely manner. During the the degraded service, lists could be out of date for up to 60 minutes after the expected list update times. This had the chance to impact recurring alerts that had a tight window relying on list update times. A fix has been applied, bringing the service back to optimal performance. Thank you for your patience!