Apptegy Outage History
Apptegy is up right nowPingoru has recorded 50 incidents for Apptegy: 37 in the last 12 months and 9 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 5 | 325 of 720 (45%) |
| May 2026 | 4 | 477 of 744 (64%) |
| June 2026 | 3 | 10 of 720 (1%) |
| July 2026 | 4 | 40 of 744 (5%) |
| August 2026 | 1 | 5 of 744 (1%) |
| September 2026 | 4 | 36 of 720 (5%) |
| October 2026 | 2 | 5 of 523 (1%) |
Incidents, newest first
Minor October 1, 2026 Translations cannot be enabled for some lists in Alerts Center 2h 30m Alerts
Started Oct 01, 2026, 09:53 PM UTC· resolved Oct 02, 2026, 12:24 AM UTC
- identified Oct 01, 2026, 09:53 PM UTC
Our team has identified an issue where Alert translations cannot be enabled for some call lists when composing a message within Alerts Center. We are working to address this issue promptly and expect to follow up with additional information by 5:30pm CDT.
- identified Oct 01, 2026, 10:28 PM UTC
Our team has identified the root cause, and is preparing to deploy a fix within the next hour.
- resolved Oct 02, 2026, 12:24 AM UTC
This issue has been resolved.
Major September 29, 2026 Microsoft SSO unavailable for login 1d Other Services
Started Sep 29, 2026, 01:36 PM UTC· resolved Sep 30, 2026, 01:50 PM UTC
- investigating Sep 29, 2026, 01:36 PM UTC
Our team has identified an issue where some users are unable to log in using Microsoft SSO. We are investigating the root cause and will follow up with additional information by 9:30am CDT.
- identified Sep 29, 2026, 02:32 PM UTC
Our team has identified the cause of the Microsoft SSO login unavailability and are working to resolve the issue, we will follow up with additional information by 10:30am CDT.
- identified Sep 29, 2026, 03:40 PM UTC
Our team has identified the cause of the Microsoft SSO login unavailability and a fix is currently being worked on, we will follow up with additional information by 11:30am CDT.
- monitoring Sep 29, 2026, 04:55 PM UTC
A fix has been implemented for accounts that could previously not log in using Microsoft SSO, our team will continue to monitor it for the rest of the day.
- resolved Sep 30, 2026, 01:50 PM UTC
Our team has finished monitoring and has observed no further Microsoft SSO availability issues. This is Resolved.
Minor September 23, 2026 Attendance Pro outreach may not succeed due to third party service outage 7h 23m Attendance Pro, Third Party Services
Started Sep 23, 2026, 03:06 PM UTC· resolved Sep 23, 2026, 10:29 PM UTC
- identified Sep 23, 2026, 03:06 PM UTC
Our third party partner Telnyx has reported a service outage that could result in SMS failures. This outage could prevent successful Attendance Pro outreach. Our team is monitoring the situation and will follow up as we have additional information from Telnyx. https://status.telnyx.com
- resolved Sep 23, 2026, 10:29 PM UTC
Telnyx has confirmed that their service outage was resolved as of 2:54 PM CDT. Our team has audited SMS outreach during the affected timeframe and verified that messages were sent successfully.
Minor September 22, 2026 ProgressBook/DASL API degradation with potential impact to Alerts and Attendance 3h 9m Third Party Services
Started Sep 22, 2026, 02:30 PM UTC· resolved Sep 22, 2026, 05:40 PM UTC
- investigating Sep 22, 2026, 02:30 PM UTC
We are observing degraded responses from ProgressBook/DASL API endpoints, resulting in delayed updates to attendance and contact information within Alerts. These delays could potentially impact the timeliness of Recurring Alerts for attendance. We will continue to monitor and follow up with additional information as it becomes available.
- resolved Sep 22, 2026, 05:40 PM UTC
Apptegy has received confirmation from ProgressBook/DASL that their API has returned to normal operation. Our team will continue to monitor incoming data and follow up if any new issues occur.
Minor September 2, 2026 Recurring Alerts section is not loading in a timely manner 56m Alerts
Started Sep 02, 2026, 11:03 PM UTC· resolved Sep 03, 2026, 12:00 AM UTC
- investigating Sep 02, 2026, 11:03 PM UTC
We are currently investigating an issue where the Recurring Alerts section is not loading in a timely manner. This could impact viewing Recurring Alerts and their corresponding settings, but should not prevent scheduled Recurring Alerts from being sent. Analytics should remain accessible. We will provide an update by 7:00pm CDT.
- resolved Sep 03, 2026, 12:00 AM UTC
Our engineering team has identified and resolved the issue that was preventing Recurring Alerts from loading properly. Our support team will be monitoring this evening for any additional reports.
Minor August 3, 2026 Apptegy chat support is currently experiencing degraded performance 4h 49m Third Party Services
Started Aug 03, 2026, 02:27 PM UTC· resolved Aug 03, 2026, 07:17 PM UTC
- identified Aug 03, 2026, 02:27 PM UTC
Apptegy support chat is currently experiencing degraded performance due to an issue with our third party partner, Fin (Intercom). We are working with them to resolve this issue as quickly as possible. We will continue to update our status here as we have more information. Please reach out to your Client Success Manager if you need anything in the meantime.
- resolved Aug 03, 2026, 07:17 PM UTC
Our third party partner has addressed the underlying performance issue, and our team has verified that our support chat has returned to normal operation.
Minor July 27, 2026 Delayed Alerts processing 1d 1h Alerts, Engage
Started Jul 27, 2026, 08:58 PM UTC· resolved Jul 28, 2026, 10:30 PM UTC
- identified Jul 27, 2026, 08:58 PM UTC
Our team has identified some delays impacting processing times for Alerts, Alerts analytics, and Newsletters. Some communication may be delayed by up to 25 minutes. We are working to address the root cause and will follow up with a status update by 4:30pm CDT.
- identified Jul 27, 2026, 09:31 PM UTC
Our team is still working to address the underlying delays impacting Alerts. We will continue to update with additional status information as it becomes available. We will follow up no later than 5:30pm CDT.
- identified Jul 27, 2026, 10:29 PM UTC
Alerts delivery times are improving and we expect to return to normal delivery rates by 7:00pm CDT. We will follow up with additional information as it becomes available.
- identified Jul 27, 2026, 11:53 PM UTC
Alert delivery has not yet returned to normal operation. Our revised estimate is that service health should improve by 9:00pm CDT.
- monitoring Jul 28, 2026, 02:38 AM UTC
Alert service health has returned to normal operation, however we have identified that some Alert messages were not sent successfully as a result of the degraded performance. This may include voice calls, SMS, emails, or Newsletters sent this evening. Our team will review Alerts and Newsletters sent during this time period and reach out those impacted as soon as possible. Please reach out to our support team if you have any questions or concerns.
- resolved Jul 28, 2026, 10:30 PM UTC
This incident has been resolved.
Major July 27, 2026 Intranet Outage (Staff Connect not affected) 57m Other Services
Started Jul 27, 2026, 12:50 PM UTC· resolved Jul 27, 2026, 01:47 PM UTC
- identified Jul 27, 2026, 12:50 PM UTC
Our team is currently investigating an issue affecting Intranet services. Users may experience a white screen after logging in, or cannot log in. Users of Staff Connect are not affected. We will provide an update by 10:00 AM CDT.
- resolved Jul 27, 2026, 01:47 PM UTC
Intranet services have returned to normal operation as of 8:45am CDT.
Major July 22, 2026 Documents inaccessible by the public 12h 50m
Started Jul 22, 2026, 06:15 AM UTC· resolved Jul 22, 2026, 07:05 PM UTC
- resolved Jul 22, 2026, 07:11 PM UTC
Documents published on client sites were not accessible from 1:15 CDT to 2:05 CDT. Document links were also inaccessible during this timeframe. Our team identified this issue and deployed a fix at 2:05pm CDT. All services have returned to normal operation.
Minor July 16, 2026 Engage Newsletter editor may not successfully save changes 47m Engage, Third Party Services
Started Jul 16, 2026, 05:31 PM UTC· resolved Jul 16, 2026, 06:19 PM UTC
- identified Jul 16, 2026, 05:31 PM UTC
We have identified an issue where some users may not be able to save changes they've made within Newsletters. Our team has confirmed that this issue is related to one of our third party providers and is working with them to resolve this as quickly as possible. We will update this status no later than 1:30pm CDT.
- resolved Jul 16, 2026, 06:19 PM UTC
This issue has been resolved as of 1pm CDT. Editing Newsletters is now functioning properly.
Minor June 22, 2026 Relative links on CMS pages are not resolving properly 38m Client Websites
Started Jun 22, 2026, 02:32 PM UTC· resolved Jun 22, 2026, 03:11 PM UTC
- identified Jun 22, 2026, 02:32 PM UTC
Our team has identified an issue on CMS pages where relative links are not resolving as expected. We are working on deploying the necessary changes to address this issue. We will follow up with additional information no later than 10:30am CDT.
- resolved Jun 22, 2026, 03:11 PM UTC
Relative links are now resolving properly.
Minor June 12, 2026 Meta service degradation with potential impact to both Facebook and Instagram 4h 26m Media/CMS, Third Party Services
Started Jun 12, 2026, 02:26 PM UTC· resolved Jun 12, 2026, 06:52 PM UTC
- monitoring Jun 12, 2026, 02:26 PM UTC
We are currently observing Meta service degradation that could prevent Live Feed and News posts from being delivered to Facebook and Instagram. We will continue to monitor the situation and follow up with additional information as it becomes available.
- resolved Jun 12, 2026, 06:52 PM UTC
Meta services have returned to normal operation.
Minor May 15, 2026 Website header quicklinks intermittently not appearing 54m Media/CMS
Started May 15, 2026, 01:36 PM UTC· resolved May 15, 2026, 02:31 PM UTC
- identified May 15, 2026, 01:36 PM UTC
We are currently investigating an issue where the Quick Links section is not displaying properly on some sites after an update yesterday evening. Our team is in the process of issuing a fix, we will update this status by or before 9:30am CT.
- resolved May 15, 2026, 02:31 PM UTC
Our team has identified the issue that caused the Quick Links header section to not display as expected. A fix has been implemented and headers should now be displaying properly on websites. Please reach out to Apptegy Support if you have any continuing quick link issues following our fix.
Notice May 14, 2026 Apptegy systems unaffected by NGINX vulnerability (CVE-2026-42945) 19d 21h
Started May 14, 2026, 05:35 PM UTC· resolved Jun 03, 2026, 02:55 PM UTC
- monitoring May 14, 2026, 05:35 PM UTC
Apptegy’s Security and Infrastructure teams have reviewed CVE-2026-42945 (https://nvd.nist.gov/vuln/detail/CVE-2026-42945) and determined that our systems are not impacted, as our existing configurations prevent the vulnerability from being exploited. We will continue to monitor the situation as it evolves and plan to upgrade our NGINX servers as a precautionary measure when feasible.
- resolved Jun 03, 2026, 02:55 PM UTC
This incident has been resolved.
Notice May 8, 2026 Monitoring: Third-Party Incident (Instructure/Canvas) 6d 18h Third Party Services
Started May 08, 2026, 08:38 PM UTC· resolved May 15, 2026, 02:41 PM UTC
- monitoring May 08, 2026, 08:38 PM UTC
At this time, we have no reason to believe that Apptegy or any data under Apptegy's care has been impacted by the recent Instructure security incident. Apptegy operates independently of Instructure and Canvas, and our platforms do not share infrastructure with the affected systems. Our Incident Response and Support teams are actively monitoring the situation for any developments and will assess any downstream implications as new information becomes available. If anything changes that could affect you, we will communicate it promptly and transparently. Our Support team is available to assist if you have any questions or concerns.
- resolved May 15, 2026, 02:41 PM UTC
This incident has been resolved.
Minor April 28, 2026 We are investigating reports of Documents that are not accessible 21m Media/CMS, Client Websites
Started Apr 28, 2026, 01:59 PM UTC· resolved Apr 28, 2026, 02:20 PM UTC
- investigating Apr 28, 2026, 01:59 PM UTC
We are investigating reports that some Documents are not available, both within the Media section and on public websites. Some document links are not resolving as expected, and some documents aren't able to be edited. We expect to have a resolution within the next hour.
- resolved Apr 28, 2026, 02:20 PM UTC
We have deployed a fix and have confirmed that previously inaccessible Documents are now working as expected. We have also verified that Documents can be reliably edited and remain accessible after changes are made.
Notice April 20, 2026 Duplicate Alert deliveries reported 15h 42m Alerts
Started Apr 20, 2026, 11:01 PM UTC· resolved Apr 21, 2026, 02:43 PM UTC
- investigating Apr 20, 2026, 11:01 PM UTC
We are investigating reports of duplicate Alerts sent between 4:15 PM and 4:45 PM CDT today (April 20th) that appear to be repeats of Alerts originally sent on April 15th. We will follow up with additional information as it becomes available.
- resolved Apr 21, 2026, 02:43 PM UTC
We have completed our investigation into the duplicate Alerts sent between 4:15 PM and 4:45 PM CDT on April 20, 2026. A deployment unexpectedly restarted a small number of previously queued jobs, resulting in Alerts originally intended for April 15th to be sent on April 20th. We have implemented updated expiration rules that will prevent this from occurring again in the future.
Minor April 17, 2026 Documents are inaccessible for some regional ISP users 12d 6h Media/CMS, Other Services
Started Apr 17, 2026, 03:21 PM UTC· resolved Apr 29, 2026, 10:08 PM UTC
- investigating Apr 17, 2026, 03:21 PM UTC
We are currently investigating an issue where some users are unable to access documents. Our initial findings indicate that this is isolated to specific regional internet service providers. The issue appears to be related to the provider's default DNS servers failing to resolve some AWS content. We will follow up with additional information as it becomes available.
- monitoring Apr 17, 2026, 04:29 PM UTC
We have contacted the relevant internet service providers exhibiting this issue in order to share our findings. We are now awaiting confirmation that they are taking the actions necessary to resolve the DNS resolution errors.
- resolved Apr 29, 2026, 10:08 PM UTC
We previously provided guidance to the relevant ISPs for them to address stale DNS records. We will continue to monitor for any additional reports and will reopen this incident if necessary.
Minor April 10, 2026 Intermittent Login Failures 1d 3h Media/CMS
Started Apr 10, 2026, 02:10 PM UTC· resolved Apr 11, 2026, 05:28 PM UTC
- investigating Apr 10, 2026, 02:10 PM UTC
Our team has identified an issue where some users are unable to log in. We are investigating the root cause and will follow up with additional information by 10am CDT.
- identified Apr 10, 2026, 03:02 PM UTC
Our team has identified the issue affecting user login. We are currently preparing to deploy changes and we will follow up with additional information by 11am CDT. Users that are unable to login should be able to resolve the issue by clearing their browser cache using the instructions below: Chrome: https://support.google.com/accounts/answer/32050 Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox Edge: https://support.microsoft.com/en-us/microsoft-edge/view-and-delete-browser-history-in-microsoft-edge-00cf7943-a9e1-975a-a33d-ac10ce454ca4 Safari: https://support.apple.com/guide/safari/manage-cookies-sfri11471/mac
- monitoring Apr 10, 2026, 04:02 PM UTC
Our team has completed deploying required changes, the login issue should now be resolved. Users that are still unable to login should attempt to refresh their browser. We will continue monitor the performance of user login throughout the rest of the day.
- identified Apr 10, 2026, 06:15 PM UTC
Our team has identified another change that needs to be deployed in order to fully address this issue. We will follow up with additional information by 2:30 pm CDT.
- identified Apr 10, 2026, 07:34 PM UTC
Our team is continuing to work on deployment in order to fully address this issue. We will follow up with additional information by 3:30 pm CDT.
- monitoring Apr 10, 2026, 09:15 PM UTC
Our team has deployed the necessary changes and the login issue should now be resolved. Users that are still unable to login should refresh their browser. We will continue to monitor systems throughout the weekend.
- resolved Apr 11, 2026, 05:28 PM UTC
After monitoring the situation overnight, we have not received any additional reports.
Minor March 16, 2026 AT&T service degradation in North America (SMS/Text) 6h 32m Alerts, Third Party Services
Started Mar 16, 2026, 05:12 PM UTC· resolved Mar 16, 2026, 11:44 PM UTC
- monitoring Mar 16, 2026, 05:12 PM UTC
AT&T is currently experiencing SMS service outages in North America. The following Apptegy services could be impacted: - Text Messages sent to AT&T users may be delayed - Analytics for Alerts sent to AT&T may take longer to populate - Guardians attempting to login via 2FA may not be able to receive codes if their cellular service is provided by AT&T
- monitoring Mar 16, 2026, 07:41 PM UTC
We have verified that SMS-based text messages (like those sent from Alerts) are not impacted by AT&T's outage. Our telephony provider has confirmed that only RCS messages are impacted by AT&T's service outage. Our Third Party Status tracker will be moved back to 'Operational' if no additional issues are found by the end of business today.
- resolved Mar 16, 2026, 11:44 PM UTC
No new incidents have been reported by our telephony provider. The service degradation previously mentioned caused no issues with SMS delivery rates for Alerts or Rooms for AT&T users.
Minor March 12, 2026 Some CMS pages are inaccessible 2h 1m Media/CMS
Started Mar 12, 2026, 09:55 PM UTC· resolved Mar 12, 2026, 11:56 PM UTC
- identified Mar 12, 2026, 09:55 PM UTC
Our team has identified an issue where some CMS pages are not loading properly. We have identified the root cause and are preparing a fix. We will follow up with additional information by 5:30PM CDT.
- identified Mar 12, 2026, 10:28 PM UTC
We are testing and confirming our prepared fix and expect to deploy it shortly. We expect to resolve this issue no later than 6:30PM CDT.
- identified Mar 12, 2026, 11:29 PM UTC
Our team is still verifying that our tentative solution will effectively resolve the issue. Our revised resolution time is now 7:00PM CDT.
- identified Mar 12, 2026, 11:52 PM UTC
Our team is preparing to deploy. Our expected resolution time is now 7:30PM CDT.
- resolved Mar 12, 2026, 11:56 PM UTC
This issue has been resolved. The previously impacted CMS pages are now accessible.
Minor March 2, 2026 Document folder links are not resolving as expected 31m Client Websites
Started Mar 02, 2026, 10:42 PM UTC· resolved Mar 02, 2026, 11:13 PM UTC
- identified Mar 02, 2026, 10:42 PM UTC
Some links to Document folders are not loading as expected. Our team has identified the root cause and we are working on implementing a fix. Documents are still accessible when navigating from the root documents directory (*example-domain*.com/documents), only direct links to folders are exhibiting issues.
- resolved Mar 02, 2026, 11:13 PM UTC
Document folder links are now loading properly. This issue has been resolved.
Major February 25, 2026 Rooms Service Degradation 5m Rooms
Started Feb 25, 2026, 06:33 PM UTC· resolved Feb 25, 2026, 06:38 PM UTC
- identified Feb 25, 2026, 06:33 PM UTC
Rooms performance is currently degraded, resulting in some Rooms services being unreachable. Our team is implementing a fix and expect to have an update posted within the next 15 minutes.
- resolved Feb 25, 2026, 06:38 PM UTC
Rooms has returned to normal operation and we have confirmed that all services are healthy.
Minor February 19, 2026 US Cellular service degradation in North America 4d 21h Alerts, Third Party Services
Started Feb 19, 2026, 07:53 PM UTC· resolved Feb 24, 2026, 05:37 PM UTC
- investigating Feb 19, 2026, 07:53 PM UTC
US Cellular is currently experiencing service outages in North America. The following Apptegy services could be impacted: - Alerts (both SMS and Calls) sent to US Cellular users may be delayed - Analytics for Alerts sent to US Cellular may take longer to populate - Guardians attempting to login via 2FA may not be able to receive codes if their cellular service is provided by US Cellular
- identified Feb 20, 2026, 10:46 PM UTC
Our carrier partner has identified a recent increase in failed deliveries at the operator. They have opened an investigation with US Cellular in order to determine a root cause.
- monitoring Feb 23, 2026, 10:31 PM UTC
An investigation by our carrier partner found that US Cellular was incorrectly processing incoming messages, resulting in a decreased Alert success rate. This issue has been addressed by US Cellular as of 3pm CST. We expect that Alert delivery to US Cellular recipients has returned to normal, however we will continue to monitor Alert delivery rates.
- monitoring Feb 24, 2026, 04:07 AM UTC
An investigation by our carrier partner found that US Cellular was incorrectly processing incoming messages, resulting in a decreased Alert success rate. This issue has been addressed by US Cellular as of 3pm CST. We expect that Alert delivery to US Cellular recipients has returned to normal, however we will continue to monitor Alert delivery rates.
- resolved Feb 24, 2026, 05:37 PM UTC
US Cellular alert delivery rates have returned to normal operation.
Minor January 25, 2026 Delayed voice calls at the carrier 7h 23m Alerts, Third Party Services
Started Jan 25, 2026, 06:42 PM UTC· resolved Jan 26, 2026, 02:06 AM UTC
- monitoring Jan 25, 2026, 06:42 PM UTC
Our carrier partners are currently observing delays with voice calls. Alerts sent during this time may take longer to complete, and analytics may take longer to populate. Alerts are still being successfully sent, please do not send duplicate Alerts at this time.
- monitoring Jan 25, 2026, 11:15 PM UTC
Our carrier partner has confirmed that they have deployed additional resources and as a result, Alert voice call turnaround time has begun to improve. We will continue to monitor services and ensure that Alert delivery is as efficient as possible.
- resolved Jan 26, 2026, 02:06 AM UTC
Alert performance has remained healthy following our carrier's deployment of additional resources. We will continue to actively monitor Alerts performance throughout the week to ensure efficient delivery.