Alpine IQ Outage History

There were 4 Alpine IQ outages since February 5, 2026 totaling 28h 11m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.alpineiq.com

Minor April 23, 2026

Ecommerce: Degraded Search Indexing – New Products

Detected by Pingoru: Apr 23, 2026, 02:37 AM UTC
Resolved: Apr 23, 2026, 06:41 PM UTC
Duration: 16h 4m

Affected: Consumer MenusDashboard

Timeline · 4 updates

investigating Apr 23, 2026, 02:37 AM UTC

We are investigating delays in our search indexing that are preventing newly added products from appearing in search results.
identified Apr 23, 2026, 02:26 PM UTC

Search index rebuilding is ongoing. We are seeing continued improvement in search latency and expect full resolution soon.
monitoring Apr 23, 2026, 02:57 PM UTC

Search indexes have been rebuilt and performance has returned to normal. We will continue to monitor.
resolved Apr 23, 2026, 06:41 PM UTC

This incident has been resolved.

Read the full incident report →

Major March 25, 2026

AIQ Dashboard Degraded Service

Detected by Pingoru: Mar 25, 2026, 10:13 PM UTC
Resolved: Mar 26, 2026, 05:28 AM UTC
Duration: 7h 15m

Affected: APIDashboard portal

Timeline · 3 updates

investigating Mar 25, 2026, 10:13 PM UTC

We are currently investigating the issue. At this time creating and editing campaigns, audiences, and user settings and CSV export functionality is temporarily unavailable. Campaign messaging is also currently halted and native app functionality is also limited.
identified Mar 25, 2026, 11:56 PM UTC

The issue has been identified and a fix is being implemented.
resolved Mar 26, 2026, 05:28 AM UTC

The issue has been fully resolved and all systems are operating normally. The disruption was caused by an unexpected infrastructure-level event from our cloud provider, which temporarily impacted API and dashboard functionality, including campaign operations and related features. Services have since recovered, and all functionality has been restored. We are implementing additional safeguards to further improve resilience against underlying infrastructure events. Thank you for your patience.

Read the full incident report →

Critical March 13, 2026

Checkout Page degredation

Detected by Pingoru: Mar 13, 2026, 11:29 AM UTC
Resolved: Mar 13, 2026, 02:43 PM UTC
Duration: 3h 13m

Affected: Consumer Menus

Timeline · 5 updates

investigating Mar 13, 2026, 01:29 PM UTC

We are currently investigating an issue that is causing the checkout page to appear fully blank and is not allowing customers to place orders.
identified Mar 13, 2026, 01:38 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Mar 13, 2026, 01:54 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Mar 13, 2026, 02:43 PM UTC

Our engineering team has identified these issues were related to a recent deployment. They rolled back the affected changes, restoring the system to a stable version. Service has been fully restored and we are closely monitoring the platform to ensure continued stability. We sincerely appreciate your patience and apologize for the inconvenience.
postmortem Mar 13, 2026, 02:44 PM UTC

A security patch deployed to the menu service introduced a regression that caused menus to load without certain store configuration settings. As a result, some menus rendered with incomplete or incorrect configuration. The issue was identified and resolved by rolling back the affected code. No data loss occurred, and store settings remained intact in the database.

Read the full incident report →

Major February 5, 2026

Intermittent Service Interruptions

Detected by Pingoru: Feb 05, 2026, 04:57 PM UTC
Resolved: Feb 05, 2026, 06:35 PM UTC
Duration: 1h 38m

Affected: API

Timeline · 2 updates

identified Feb 05, 2026, 04:57 PM UTC

Earlier this morning, we experienced a service outage. The root issue has been identified and resolved. At this time, services are back online but may be running slower than normal as systems continue to boot up and traffic is reprocessing. Performance is expected to gradually stabilize as load balances across services. During this time, you might see partial outage notifications in the dashboard. We are actively monitoring the situation and expect full performance to return shortly. Thank you for your patience.
resolved Feb 05, 2026, 06:35 PM UTC

This incident has been resolved.

Read the full incident report →

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