Alpine IQ incident
Flows and Campaigns not loading for some users
Alpine IQ experienced a minor incident on September 25, 2026 affecting API and Dashboard portal, lasting 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 25, 2026, 07:53 PM UTC
We're investigating an issue where some users can't open Marketing Flows and Campaigns, including the campaign review page, in the dashboard. Affected pages may show a loading spinner that never completes. Messages that are already scheduled or running are not affected.
- investigating Sep 25, 2026, 07:57 PM UTC
We're starting to see response times return to normal.
- investigating Sep 25, 2026, 08:02 PM UTC
Flows and Campaigns are loading normally again. A backend maintenance process was temporarily slowing requests, which made some Flow and Campaign pages load indefinitely. It has cleared, and we're monitoring to make sure it doesn't come back.
- monitoring Sep 25, 2026, 08:08 PM UTC
Flows and Campaigns are loading normally again. A backend maintenance process was temporarily slowing requests, which made some Flow and Campaign pages load indefinitely. It has cleared, and we're monitoring to make sure it doesn't come back.
- resolved Sep 25, 2026, 08:41 PM UTC
This incident has been resolved. The background maintenance process that caused Flows and Campaigns to load slowly has been rescheduled to run outside heavy traffic hours.