Alpine IQ incident

Licensing Restriction Error on Mobile App Shop Tab

Minor Resolved View vendor source →

Alpine IQ experienced a minor incident on October 14, 2025 affecting AIQ Native Apps, lasting 20h 14m. The incident has been resolved; the full update timeline is below.

Started
Oct 14, 2025, 09:07 PM UTC
Resolved
Oct 15, 2025, 05:22 PM UTC
Duration
20h 14m
Detected by Pingoru
Oct 14, 2025, 09:07 PM UTC

Affected components

AIQ Native Apps

Update timeline

  1. investigating Oct 14, 2025, 09:07 PM UTC

    We are currently investigating this issue. While this issue is occurring users may not be able to access the shop page on their mobile apps. Current workaround: Within your AIQ dashboard go to Settings --> Mobile App --> App Features Scroll down to the "Shop Tab" section, and turn on the "Force redirect" toggle. This will allow for the shop tab to redirect to the user's phone browser instead of opening in-app.

  2. identified Oct 14, 2025, 09:43 PM UTC

    The issue has been identified and a fix is being implemented. Implementing the fix will require an app update. Our team will be working on rolling these updates out as soon as possible to all Mobile App clients. This can typically take 3-7 days depending on when the update is submitted. This should mainly be affecting apps on versions below v5.2.355.

  3. resolved Oct 15, 2025, 05:22 PM UTC

    This incident has been resolved.