Alpine IQ experienced a critical incident on January 5, 2026 affecting Support Chat Widget, lasting 34m. The incident has been resolved; the full update timeline is below.
Affected components
Support Chat Widget
Update timeline
- identified Jan 05, 2026, 02:43 PM UTC
Our 3rd party provider for the support chat widget is currently having issues on their end. We are monitoring the issue on their end, and hoping for a resolution soon.
- monitoring Jan 05, 2026, 02:50 PM UTC
A fix has been implemented on their end and we are seeing improvement with access for our team members. We are continuing to monitor the issue. Thank you for your patience!
- resolved Jan 05, 2026, 03:18 PM UTC
Our 3rd party system has resolved the issue on their end and our support chat widget should be fully functional at this time.