Alpine IQ Outage History
Alpine IQ is up right nowPingoru has recorded 49 incidents for Alpine IQ: 16 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 16 of 720 (2%) |
| May 2026 | 2 | 8 of 744 (1%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 4 of 744 (0%) |
| September 2026 | 1 | 1 of 720 (0%) |
| October 2026 | 0 | 0 of 590 (0%) |
Incidents, newest first
Minor August 21, 2025 Signup form, User settings disruption 1h 47m API, Dashboard portal
Started Aug 21, 2025, 04:51 PM UTC· resolved Aug 21, 2025, 06:39 PM UTC
- investigating Aug 21, 2025, 04:51 PM UTC
We're experiencing an extremely high spike in volume of connections to our DB, there may be disruptions in: - Sign-up forms - Co-Marketing - User Settings - App Settings - Wallet Pass - Various other settings - User Alerts - Mobile Apps - Personas Points Timeline This is causing multiple error message to appear throughout pages within the AIQ dashboard.
- monitoring Aug 21, 2025, 05:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 21, 2025, 06:39 PM UTC
This incident has been resolved.
Minor August 19, 2025 Ecommerce Login Issues 1d 1h Consumer Menus
Started Aug 19, 2025, 03:39 PM UTC· resolved Aug 20, 2025, 05:15 PM UTC
- investigating Aug 19, 2025, 03:39 PM UTC
We are currently investigating an issue where some customers are unable to login or reset their passwords. This only affects a subset of customers.
- identified Aug 19, 2025, 03:55 PM UTC
Our login migration script is still running to migrate all users to the updated consumer login. We will keep this status open until all customer accounts have been fully migrated.
- resolved Aug 20, 2025, 05:15 PM UTC
Customer accounts with a valid password have all been migrated over. If you continue to experience any issues, please reach out to our support team.
Minor July 21, 2025 DB/Query quota exceeded errors 1d 20h Dashboard portal
Started Jul 21, 2025, 06:08 PM UTC· resolved Jul 23, 2025, 02:27 PM UTC
- identified Jul 21, 2025, 06:08 PM UTC
We’ve noticed a surge in reporting requests during peak hours, which is causing our system’s queue to fill faster than it can process. To resolve this, our team is rolling out performance optimizations tonight (7/21) and upgrading our servers to better handle the increased load. In the meantime, please try running your report again every five minutes. If you still encounter issues after 30 minutes, please let us know! Thank you for your patience and understanding!
- monitoring Jul 22, 2025, 04:54 PM UTC
A fix was implemented last night and we are monitoring the results.
- resolved Jul 23, 2025, 02:27 PM UTC
This incident has been resolved.
Minor February 15, 2025 Ecom Printer - Formatting Issue 17d 14h Printers
Started Feb 15, 2025, 03:07 AM UTC· resolved Mar 04, 2025, 05:23 PM UTC
- investigating Feb 15, 2025, 03:07 AM UTC
We are currently seeing a slight formatting issue with some receipts printed using CloudPRNT. We are looking into this formatting issue.
- resolved Mar 19, 2025, 05:23 PM UTC
This incident has been resolved.
Major February 14, 2025 Degraded Ecom performance 10h 19m Consumer Menus, Dashboard, API, Printers
Started Feb 14, 2025, 04:50 PM UTC· resolved Feb 15, 2025, 03:09 AM UTC
- investigating Feb 14, 2025, 04:50 PM UTC
We are currently are currently seeing slowness with menus and our Ecom web-app. Our team is currently investigating this issue.
- investigating Feb 14, 2025, 05:17 PM UTC
We are continuing to investigate this issue. Our team has made some changes to printing that may cause receipts to come out as plain text with no formatting.
- investigating Feb 14, 2025, 05:29 PM UTC
We are continuing to investigate this issue. Our team has fixed receipts and they should be printing as expected again.
- investigating Feb 14, 2025, 06:16 PM UTC
We are continuing to investigate this issue. Our team has implemented fixes and continues to monitor performance, which remains stable for menus and the Ecom web app. However, printer functionality is impacted once again, and we are working urgently to resolve it. We appreciate your patience.
- investigating Feb 14, 2025, 08:04 PM UTC
We continuing to investigating the issue and understand the frustration this may cause. We have identified the issue as being linked to a memory utilization issue. While we are still investigating the exact cause, we have increased our instance’s memory to maintain platform stability at this time. Printer functionality is still being impacted.
- investigating Feb 14, 2025, 11:52 PM UTC
We continuing to investigating the issue and understand the frustration this may cause. We have identified the issue as being linked to a memory utilization issue. While we are still investigating the exact cause, we have increased our instance’s memory to maintain platform stability at this time. Printer functionality is still impacted and being investigated as well.
- resolved Feb 15, 2025, 03:09 AM UTC
This incident has been resolved. Some users may experience a slight formatting issue causing receipts to be left aligned. We are looking into this issue more. The status of this can be tracked here: https://status.alpineiq.com/incidents/fb62607rbft2
Critical February 7, 2025 Issues with 3rd party provider 2h 19m Consumer Menus, Dashboard, API
Started Feb 07, 2025, 09:42 PM UTC· resolved Feb 08, 2025, 12:02 AM UTC
- investigating Feb 07, 2025, 09:42 PM UTC
We are currently investigating this issue.
- monitoring Feb 07, 2025, 10:23 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 08, 2025, 12:02 AM UTC
This incident has been resolved.
Minor December 20, 2024 Partial Outage 1h 8m API, Dashboard portal
Started Dec 20, 2024, 09:49 PM UTC· resolved Dec 20, 2024, 10:57 PM UTC
- investigating Dec 20, 2024, 09:49 PM UTC
Creating and editing campaigns, audiences, and user settings and CSV export functionality is temporarily unavailable. Campaign messaging is also currently halted and native app functionality is also limited. All other functionality is unaffected
- resolved Dec 20, 2024, 10:57 PM UTC
A brief network unavailability in Google Cloud triggered a downstream impact, resulting in temporary unavailability of our databases. All services have now been restored
Notice November 19, 2024 Printers not working 3h 1m
Started Nov 19, 2024, 02:29 PM UTC· resolved Nov 19, 2024, 05:30 PM UTC
- investigating Nov 19, 2024, 02:29 PM UTC
We are currently investigating this issue.
- monitoring Nov 19, 2024, 04:03 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 19, 2024, 05:30 PM UTC
This incident has been resolved.
Minor October 29, 2024 AIQ Ecommerce - Degraded Performance 20m Consumer Menus, Dashboard, API
Started Oct 29, 2024, 06:29 PM UTC· resolved Oct 29, 2024, 06:49 PM UTC
- investigating Oct 29, 2024, 06:29 PM UTC
We are currently investigating this issue.
- monitoring Oct 29, 2024, 06:45 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 29, 2024, 06:49 PM UTC
This incident has been resolved. There was some site latency caused by an unexpected update to our database. This should not be affecting sites going forward at this time.