Alpine IQ had 42 outages in the last 2 years totaling 539h 10m of downtime — averaging 1.7 incidents per month.
There were 42 Alpine IQ outages since May 21, 2024 totaling 539h 10m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently seeing a slight formatting issue with some receipts printed using CloudPRNT. We are looking into this formatting issue.
This incident has been resolved.
We are currently are currently seeing slowness with menus and our Ecom web-app. Our team is currently investigating this issue.
We are continuing to investigate this issue. Our team has made some changes to printing that may cause receipts to come out as plain text with no formatting.
We are continuing to investigate this issue. Our team has fixed receipts and they should be printing as expected again.
We are continuing to investigate this issue. Our team has implemented fixes and continues to monitor performance, which remains stable for menus and the Ecom web app. However, printer functionality is impacted once again, and we are working urgently to resolve it. We appreciate your patience.
We continuing to investigating the issue and understand the frustration this may cause. We have identified the issue as being linked to a memory utilization issue. While we are still investigating the exact cause, we have increased our instance’s memory to maintain platform stability at this time. Printer functionality is still being impacted.
We continuing to investigating the issue and understand the frustration this may cause. We have identified the issue as being linked to a memory utilization issue. While we are still investigating the exact cause, we have increased our instance’s memory to maintain platform stability at this time. Printer functionality is still impacted and being investigated as well.
This incident has been resolved. Some users may experience a slight formatting issue causing receipts to be left aligned. We are looking into this issue more. The status of this can be tracked here: https://status.alpineiq.com/incidents/fb62607rbft2
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Creating and editing campaigns, audiences, and user settings and CSV export functionality is temporarily unavailable. Campaign messaging is also currently halted and native app functionality is also limited. All other functionality is unaffected
A brief network unavailability in Google Cloud triggered a downstream impact, resulting in temporary unavailability of our databases. All services have now been restored
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved. There was some site latency caused by an unexpected update to our database. This should not be affecting sites going forward at this time.
We have brought this issue to our 3rd party partner to investigate this issue.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and we are working on a fix. More details will be provided shortly
The issue has now been resolved. We experienced a temporary service disruption caused by the introduction of new caching logic for optimizing our 10DLC texting flow. This update inadvertently caused a bottleneck, affecting service availability. Our team swiftly identified and resolved the caching issue, implementing a fix to ensure the system operates smoothly going forward. Services have been fully restored, and we continue to monitor performance to prevent future interruptions. We appreciate your understanding and patience during this time.
We are currently investigating this issue
The issue has been identified and the team is working on a fix.
A fix has been implemented and full functionality has been restored. We are continuing to monitor.
This incident has been resolved
We are currently investigating this issue.
The issue has been identified. A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Cloudflare is experiencing rate limiting errors which is resulting in our menu's treating this as a possible security incident. We are continuing to work with our upstream providers on a resolution. Stores who use Cloudflare are only affected. Other proxy services as well as our basic menus and kiosks remain operational.
Cloudflare and Vercel are aware of the issue and are actively working to resolve it. In the meantime, you can replace your online menu link with our basic menu URL, which is unaffected by the upstream services. To access this URL, go to Store Settings > Developers > Basic Menu. https://www.cloudflarestatus.com/ https://www.vercel-status.com/
Vercel successfully resolved the issue on their end. Stores using Cloudflare should now see their menus loading as expected. https://www.cloudflarestatus.com/ https://www.vercel-status.com/
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
Experiencing delays in SMS/MMS delivery due to downstream errors from our SMS provider
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
AIQ experienced delays in SMS/MMS delivery due to downstream errors from our SMS provider. The issue has since been resolved, and normal service has been fully restored
While we investigate, creating and editing campaigns, audiences, and user settings and CSV export functionality is temporarily unavailable. Campaign messaging is also currently halted and native app functionality is also limited.
Working to identify the issue.
The issue has been identified and we are rolling out changes to resolve. While the fix is deployed, creating and editing campaigns, audiences, and user settings and CSV export functionality is temporarily unavailable. Campaign messaging is also currently halted and native app functionality is also limited. All other functionality should be unaffected.
A fix has been implemented and we are monitoring the results
This incident has been resolved.
We are seeing intermittent issues sending emails due to an issue with our upstream email provider's API. We are working with their support team to resolve.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
A small subset of domains used to send texts between 4am, May 29th 2024 PST and 7am, May 30th PST are currently unavailable. The team is investigating.
This incident has been resolved.
We are working with the Treez team to investigate.
The issue has been identified and we are working on a fix. The Treez team is temporarily disabling AIQ redemptions until then. As a result, customers will not be able to use AIQ discounts and points during Treez checkout.
This incident has been resolved