Alpine IQ incident

Support Chat Widget appearing blank for some users

Minor Resolved View vendor source →

Alpine IQ experienced a minor incident on November 11, 2025 affecting Support Chat Widget, lasting 12h 5m. The incident has been resolved; the full update timeline is below.

Started
Nov 11, 2025, 05:00 PM UTC
Resolved
Nov 12, 2025, 05:06 AM UTC
Duration
12h 5m
Detected by Pingoru
Nov 11, 2025, 05:00 PM UTC

Affected components

Support Chat Widget

Update timeline

  1. investigating Nov 11, 2025, 05:00 PM UTC

    We are currently working with our 3rd party provider to identify the issue.

  2. monitoring Nov 11, 2025, 05:47 PM UTC

    The issue was identified and performance should be improving for all users. We are continuing to monitor for any changes.

  3. resolved Nov 12, 2025, 05:06 AM UTC

    This incident has been resolved.