Alpine IQ experienced a major incident on March 25, 2026 affecting API and Dashboard portal, lasting 7h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 25, 2026, 10:13 PM UTC
We are currently investigating the issue. At this time creating and editing campaigns, audiences, and user settings and CSV export functionality is temporarily unavailable. Campaign messaging is also currently halted and native app functionality is also limited.
- identified Mar 25, 2026, 11:56 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Mar 26, 2026, 05:28 AM UTC
The issue has been fully resolved and all systems are operating normally. The disruption was caused by an unexpected infrastructure-level event from our cloud provider, which temporarily impacted API and dashboard functionality, including campaign operations and related features. Services have since recovered, and all functionality has been restored. We are implementing additional safeguards to further improve resilience against underlying infrastructure events. Thank you for your patience.