Alpine IQ experienced a critical incident on January 9, 2026 affecting Support Chat Widget, lasting 1h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Support Chat Widget
Update timeline
- investigating Jan 09, 2026, 08:11 PM UTC
We are currently experiencing disruptions with our 3rd party Support platform. We are monitoring their status page and responses to update our reports here.
- monitoring Jan 09, 2026, 08:56 PM UTC
A fix has been implemented by our 3rd party Support platform, and we are monitoring at this time.
- monitoring Jan 09, 2026, 08:59 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 09, 2026, 09:26 PM UTC
We have confirmed with our provider that the incident has been resolved. Thank you for your patience!