Affected components
Update timeline
- investigating Mar 13, 2026, 01:29 PM UTC
We are currently investigating an issue that is causing the checkout page to appear fully blank and is not allowing customers to place orders.
- identified Mar 13, 2026, 01:38 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 13, 2026, 01:54 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 13, 2026, 02:43 PM UTC
Our engineering team has identified these issues were related to a recent deployment. They rolled back the affected changes, restoring the system to a stable version. Service has been fully restored and we are closely monitoring the platform to ensure continued stability. We sincerely appreciate your patience and apologize for the inconvenience.
- postmortem Mar 13, 2026, 02:44 PM UTC
A security patch deployed to the menu service introduced a regression that caused menus to load without certain store configuration settings. As a result, some menus rendered with incomplete or incorrect configuration. The issue was identified and resolved by rolling back the affected code. No data loss occurred, and store settings remained intact in the database.
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