Alpine IQ incident
Outage with 3rd party provider / Partial System Outage
Alpine IQ experienced a major incident on November 18, 2025 affecting API and Dashboard portal, lasting 5h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2025, 04:57 PM UTC
Our 3rd party provider us currently investigating the issue on their end. Multiple areas of our platform are currently experiencing issues.
- monitoring Nov 18, 2025, 05:48 PM UTC
A fix has been implemented by our 3rd party provider, and we are monitoring the platform to ensure improvement continues.
- monitoring Nov 18, 2025, 06:31 PM UTC
Our Engineering team is implementing required changes related to the outage with our 3rd party system. Our system will have limited functionality for the next 2-3 hours. Creating and editing campaigns, audiences, and user settings and CSV export functionality is temporarily unavailable. Campaign messaging is also currently halted and native app functionality is also limited.
- identified Nov 18, 2025, 06:31 PM UTC
Our Engineering team is implementing required changes related to the outage with our 3rd party system. Our system will have limited functionality for the next 2-3 hours. Creating and editing campaigns, audiences, and user settings and CSV export functionality is temporarily unavailable. Campaign messaging is also currently halted and native app functionality is also limited.
- monitoring Nov 18, 2025, 09:46 PM UTC
We are seeing functionality of the system is returning to normal at this time, and are continuing to monitor. Marketing Campaign sends should start beginning to send again within the next 15-30 minutes.
- monitoring Nov 18, 2025, 10:03 PM UTC
All system functionality has been fully restored at this time.
- resolved Nov 18, 2025, 10:06 PM UTC
This incident has been resolved.