Alpine IQ experienced a major incident on August 26, 2025 affecting API and Dashboard portal, lasting 2h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 26, 2025, 02:11 PM UTC
We are currently reverting a change made during last night's release. In turn, creating and editing campaigns, audiences, and user settings and CSV export functionality is temporarily unavailable. Campaign messaging is also currently halted and native app functionality is also limited. All other functionality is unaffected
- monitoring Aug 26, 2025, 03:59 PM UTC
All functionality is now restored. We’ve successfully rolled back the changes and are closely monitoring performance
- resolved Aug 26, 2025, 04:16 PM UTC
This incident has been resolved. During last night’s deployment, a change caused some outgoing URLs to fail to load as expected. This change has since been reverted, and all services are now fully operational.