Alpine IQ experienced a minor incident on September 4, 2025 affecting AIQ Native Apps, lasting 3d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 04, 2025, 07:34 PM UTC
We are currently investigating an issue where end consumers are not able to log into their loyalty accounts using an AIQ Native App.
- monitoring Sep 05, 2025, 08:12 PM UTC
Our engineering team has resolved the issue by improving the error messages and providing clearer instructions. Affected users — those who haven’t created a password for their loyalty wallet — will need to click the “Sign Up” button to set up a password and access their account. Additionally, our engineering team will be submitting updates to both the Apple App Store and Google Play Store for the affected apps to ensure a smoother experience moving forward. Please note that app store approvals can take up to 1–3 days as long as there are no rejections during the review process.
- resolved Sep 08, 2025, 06:37 PM UTC
This incident has been resolved.