- Detected by Pingoru
- May 20, 2026, 07:45 PM UTC
- Resolved
- May 20, 2026, 07:45 PM UTC
- Duration
- —
Affected: Consumer Menus
Timeline · 3 updates
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identified May 20, 2026, 06:08 PM UTC
Some customers may be experiencing an "Error code: 1006" when loading Ecom menus. This is due to an active incident with Cloudflare Workers, which is outside of our direct control. Cloudflare is aware of the issue and is working on a fix. We appreciate your patience and will keep this page updated.
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monitoring May 20, 2026, 07:31 PM UTC
Cloudflare has implemented a fix and is monitoring the results. We are awaiting confirmation from Cloudflare that this is fully resolved.
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resolved May 20, 2026, 10:21 PM UTC
Cloudflare has confirmed this has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 23, 2026, 02:37 AM UTC
- Resolved
- Apr 23, 2026, 06:41 PM UTC
- Duration
- 16h 4m
Affected: Consumer MenusDashboard
Timeline · 4 updates
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investigating Apr 23, 2026, 02:37 AM UTC
We are investigating delays in our search indexing that are preventing newly added products from appearing in search results.
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identified Apr 23, 2026, 02:26 PM UTC
Search index rebuilding is ongoing. We are seeing continued improvement in search latency and expect full resolution soon.
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monitoring Apr 23, 2026, 02:57 PM UTC
Search indexes have been rebuilt and performance has returned to normal. We will continue to monitor.
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resolved Apr 23, 2026, 06:41 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 25, 2026, 10:13 PM UTC
- Resolved
- Mar 26, 2026, 05:28 AM UTC
- Duration
- 7h 15m
Affected: APIDashboard portal
Timeline · 3 updates
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investigating Mar 25, 2026, 10:13 PM UTC
We are currently investigating the issue. At this time creating and editing campaigns, audiences, and user settings and CSV export functionality is temporarily unavailable. Campaign messaging is also currently halted and native app functionality is also limited.
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identified Mar 25, 2026, 11:56 PM UTC
The issue has been identified and a fix is being implemented.
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resolved Mar 26, 2026, 05:28 AM UTC
The issue has been fully resolved and all systems are operating normally. The disruption was caused by an unexpected infrastructure-level event from our cloud provider, which temporarily impacted API and dashboard functionality, including campaign operations and related features. Services have since recovered, and all functionality has been restored. We are implementing additional safeguards to further improve resilience against underlying infrastructure events. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Mar 13, 2026, 11:29 AM UTC
- Resolved
- Mar 13, 2026, 02:43 PM UTC
- Duration
- 3h 13m
Affected: Consumer Menus
Timeline · 5 updates
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investigating Mar 13, 2026, 01:29 PM UTC
We are currently investigating an issue that is causing the checkout page to appear fully blank and is not allowing customers to place orders.
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identified Mar 13, 2026, 01:38 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Mar 13, 2026, 01:54 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 13, 2026, 02:43 PM UTC
Our engineering team has identified these issues were related to a recent deployment. They rolled back the affected changes, restoring the system to a stable version. Service has been fully restored and we are closely monitoring the platform to ensure continued stability. We sincerely appreciate your patience and apologize for the inconvenience.
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postmortem Mar 13, 2026, 02:44 PM UTC
A security patch deployed to the menu service introduced a regression that caused menus to load without certain store configuration settings. As a result, some menus rendered with incomplete or incorrect configuration. The issue was identified and resolved by rolling back the affected code. No data loss occurred, and store settings remained intact in the database.
Read the full incident report →
- Detected by Pingoru
- Feb 05, 2026, 04:57 PM UTC
- Resolved
- Feb 05, 2026, 06:35 PM UTC
- Duration
- 1h 38m
Affected: API
Timeline · 2 updates
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identified Feb 05, 2026, 04:57 PM UTC
Earlier this morning, we experienced a service outage. The root issue has been identified and resolved. At this time, services are back online but may be running slower than normal as systems continue to boot up and traffic is reprocessing. Performance is expected to gradually stabilize as load balances across services. During this time, you might see partial outage notifications in the dashboard. We are actively monitoring the situation and expect full performance to return shortly. Thank you for your patience.
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resolved Feb 05, 2026, 06:35 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 09, 2026, 08:11 PM UTC
- Resolved
- Jan 09, 2026, 09:26 PM UTC
- Duration
- 1h 14m
Affected: Support Chat Widget
Timeline · 4 updates
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investigating Jan 09, 2026, 08:11 PM UTC
We are currently experiencing disruptions with our 3rd party Support platform. We are monitoring their status page and responses to update our reports here.
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monitoring Jan 09, 2026, 08:56 PM UTC
A fix has been implemented by our 3rd party Support platform, and we are monitoring at this time.
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monitoring Jan 09, 2026, 08:59 PM UTC
We are continuing to monitor for any further issues.
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resolved Jan 09, 2026, 09:26 PM UTC
We have confirmed with our provider that the incident has been resolved. Thank you for your patience!
Read the full incident report →
- Detected by Pingoru
- Jan 06, 2026, 02:49 PM UTC
- Resolved
- Jan 06, 2026, 03:18 PM UTC
- Duration
- 29m
Affected: Dashboard portal
Timeline · 3 updates
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investigating Jan 06, 2026, 02:49 PM UTC
Some users may run into an error when attempting to access the campaign builder. We are currently investigating.
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monitoring Jan 06, 2026, 02:52 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jan 06, 2026, 03:18 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 05, 2026, 02:43 PM UTC
- Resolved
- Jan 05, 2026, 03:18 PM UTC
- Duration
- 34m
Affected: Support Chat Widget
Timeline · 3 updates
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identified Jan 05, 2026, 02:43 PM UTC
Our 3rd party provider for the support chat widget is currently having issues on their end. We are monitoring the issue on their end, and hoping for a resolution soon.
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monitoring Jan 05, 2026, 02:50 PM UTC
A fix has been implemented on their end and we are seeing improvement with access for our team members. We are continuing to monitor the issue. Thank you for your patience!
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resolved Jan 05, 2026, 03:18 PM UTC
Our 3rd party system has resolved the issue on their end and our support chat widget should be fully functional at this time.
Read the full incident report →
- Detected by Pingoru
- Nov 18, 2025, 11:32 PM UTC
- Resolved
- Nov 19, 2025, 01:07 AM UTC
- Duration
- 1h 34m
Affected: Dashboard portal
Timeline · 2 updates
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investigating Nov 18, 2025, 11:32 PM UTC
We are currently investigating this issue.
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resolved Nov 19, 2025, 01:07 AM UTC
This incident has been resolved
Read the full incident report →
- Detected by Pingoru
- Nov 18, 2025, 04:57 PM UTC
- Resolved
- Nov 18, 2025, 10:06 PM UTC
- Duration
- 5h 9m
Affected: APIDashboard portal
Timeline · 7 updates
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investigating Nov 18, 2025, 04:57 PM UTC
Our 3rd party provider us currently investigating the issue on their end. Multiple areas of our platform are currently experiencing issues.
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monitoring Nov 18, 2025, 05:48 PM UTC
A fix has been implemented by our 3rd party provider, and we are monitoring the platform to ensure improvement continues.
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monitoring Nov 18, 2025, 06:31 PM UTC
Our Engineering team is implementing required changes related to the outage with our 3rd party system. Our system will have limited functionality for the next 2-3 hours. Creating and editing campaigns, audiences, and user settings and CSV export functionality is temporarily unavailable. Campaign messaging is also currently halted and native app functionality is also limited.
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identified Nov 18, 2025, 06:31 PM UTC
Our Engineering team is implementing required changes related to the outage with our 3rd party system. Our system will have limited functionality for the next 2-3 hours. Creating and editing campaigns, audiences, and user settings and CSV export functionality is temporarily unavailable. Campaign messaging is also currently halted and native app functionality is also limited.
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monitoring Nov 18, 2025, 09:46 PM UTC
We are seeing functionality of the system is returning to normal at this time, and are continuing to monitor. Marketing Campaign sends should start beginning to send again within the next 15-30 minutes.
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monitoring Nov 18, 2025, 10:03 PM UTC
All system functionality has been fully restored at this time.
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resolved Nov 18, 2025, 10:06 PM UTC
This incident has been resolved.
Read the full incident report →
Critical November 18, 2025 - Detected by Pingoru
- Nov 18, 2025, 02:07 PM UTC
- Resolved
- Nov 18, 2025, 03:15 PM UTC
- Duration
- 1h 7m
Affected: Consumer MenusDashboardAPISupport Documentation
Timeline · 3 updates
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identified Nov 18, 2025, 02:07 PM UTC
Cloudflare Global Network is current experiencing a major outage which is affecting AIQ Ecommerce. We are monitoring cloudflare and will update once they confirm this incident has been resolved. https://www.cloudflarestatus.com/
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monitoring Nov 18, 2025, 02:43 PM UTC
A fix has been implemented and Cloudflare believes the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.
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resolved Nov 18, 2025, 03:15 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 11, 2025, 05:00 PM UTC
- Resolved
- Nov 12, 2025, 05:06 AM UTC
- Duration
- 12h 5m
Affected: Support Chat Widget
Timeline · 3 updates
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investigating Nov 11, 2025, 05:00 PM UTC
We are currently working with our 3rd party provider to identify the issue.
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monitoring Nov 11, 2025, 05:47 PM UTC
The issue was identified and performance should be improving for all users. We are continuing to monitor for any changes.
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resolved Nov 12, 2025, 05:06 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 03:22 PM UTC
- Resolved
- Oct 21, 2025, 03:23 AM UTC
- Duration
- 12h
Timeline · 3 updates
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monitoring Oct 20, 2025, 03:22 PM UTC
AWS (Amazon Web Services) is currently experiencing degraded performance across multiple services. This may impact multiple 3rd party systems in your tech stack. Please see https://health.aws.amazon.com/health/status for more info.
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monitoring Oct 20, 2025, 04:57 PM UTC
One of our third-party systems used for creating marketing campaigns is currently affected by this issue. You may experience problems editing campaign designs or uploading images.
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resolved Oct 21, 2025, 03:23 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 03:10 PM UTC
- Resolved
- Oct 21, 2025, 03:23 AM UTC
- Duration
- 12h 13m
Timeline · 2 updates
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monitoring Oct 20, 2025, 03:10 PM UTC
Our third-party provider for our support chat widget is working on restoring full functionality to their system. You may experience slowness or degraded performance when using the chat widget in the meantime.
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resolved Oct 21, 2025, 03:23 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 14, 2025, 09:07 PM UTC
- Resolved
- Oct 15, 2025, 05:22 PM UTC
- Duration
- 20h 14m
Affected: AIQ Native Apps
Timeline · 3 updates
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investigating Oct 14, 2025, 09:07 PM UTC
We are currently investigating this issue. While this issue is occurring users may not be able to access the shop page on their mobile apps. Current workaround: Within your AIQ dashboard go to Settings --> Mobile App --> App Features Scroll down to the "Shop Tab" section, and turn on the "Force redirect" toggle. This will allow for the shop tab to redirect to the user's phone browser instead of opening in-app.
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identified Oct 14, 2025, 09:43 PM UTC
The issue has been identified and a fix is being implemented. Implementing the fix will require an app update. Our team will be working on rolling these updates out as soon as possible to all Mobile App clients. This can typically take 3-7 days depending on when the update is submitted. This should mainly be affecting apps on versions below v5.2.355.
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resolved Oct 15, 2025, 05:22 PM UTC
This incident has been resolved.
Read the full incident report →
Notice September 25, 2025 - Detected by Pingoru
- Sep 25, 2025, 02:51 PM UTC
- Resolved
- Sep 25, 2025, 03:42 PM UTC
- Duration
- 50m
Affected: Dashboard portal
Timeline · 2 updates
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monitoring Sep 25, 2025, 02:51 PM UTC
Some users recently experienced errors due to an issue with one of our third-party providers. According to their status page (https://status.unlayer.com/), the issue has been resolved. Our team is actively monitoring to ensure everything remains stable. If you continue to see the error, please try refreshing your browser. Should the problem persist, don’t hesitate to reach out and we’ll assist right away.
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resolved Sep 25, 2025, 03:42 PM UTC
This incident has been resolved by our 3rd party provider.
Read the full incident report →
- Detected by Pingoru
- Sep 18, 2025, 03:16 PM UTC
- Resolved
- Sep 18, 2025, 12:30 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Sep 18, 2025, 03:16 PM UTC
Some users are receiving a “You are not authenticated” error when adding items to the cart. Have identified the issue. Fix has been implemented. If this is still occurring for you, please make sure to refresh your page and try again.
Read the full incident report →
- Detected by Pingoru
- Sep 17, 2025, 01:55 PM UTC
- Resolved
- Sep 17, 2025, 03:40 PM UTC
- Duration
- 1h 44m
Affected: Dashboard portal
Timeline · 3 updates
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investigating Sep 17, 2025, 01:55 PM UTC
We're currently experiencing some issues when loading campaigns list page and campaigns reports and are investigating the issue.
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monitoring Sep 17, 2025, 02:08 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Sep 17, 2025, 03:40 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 08, 2025, 05:26 PM UTC
- Resolved
- Sep 09, 2025, 01:06 AM UTC
- Duration
- 7h 39m
Affected: APIDashboard portal
Timeline · 3 updates
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investigating Sep 08, 2025, 05:26 PM UTC
We are currently experiencing availability issues affecting our core service. Some users may see errors or degraded performance. Our team has identified the cause and is working to restore full functionality. We are also implementing safeguards to prevent similar issues in the future.
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monitoring Sep 09, 2025, 12:13 AM UTC
A fix has been implemented and we are monitoring results. All services should now be fully operational.
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resolved Sep 09, 2025, 01:06 AM UTC
The issue was traced to a problem with one of our servers, which required a system component replacement. Service was fully restored after the replacement, and all systems are now operating normally. We will continue to monitor to ensure stability.
Read the full incident report →
- Detected by Pingoru
- Sep 05, 2025, 06:38 PM UTC
- Resolved
- Sep 08, 2025, 03:21 PM UTC
- Duration
- 2d 20h
Affected: Consumer Menus
Timeline · 4 updates
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investigating Sep 05, 2025, 06:38 PM UTC
We are currently investigating this issue. This issues is happening intermittently and can sometimes be resolved with a page hard refresh (Ctrl + r or Cmd + r on Mac). This is limited to navigating the menu with the category icons.
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monitoring Sep 05, 2025, 07:00 PM UTC
A fix has been implemented and we are monitoring the results.
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monitoring Sep 05, 2025, 07:01 PM UTC
We are continuing to monitor for any further issues.
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resolved Sep 08, 2025, 03:21 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 04, 2025, 07:57 PM UTC
- Resolved
- Sep 10, 2025, 04:06 PM UTC
- Duration
- 5d 20h
Affected: AIQ Native Apps
Timeline · 3 updates
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identified Sep 04, 2025, 07:57 PM UTC
The issue has been identified, and our engineers are currently working on a solution. This issue only affects app versions v5.2.96 - v5.2.129. Any apps v5.2.130 or newer should be working as expected.
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monitoring Sep 05, 2025, 08:13 PM UTC
Our Engineering team has implemented a fix and will be submitting updates to both the Apple App Store and Google Play Store for the affected apps to ensure a smoother experience moving forward. Please note that app store approvals can take up to 1–3 days as long as there are no rejections during the review process.
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resolved Sep 10, 2025, 04:06 PM UTC
This issue has been resolved. If you are still having issues, please make sure you or your customer has downloaded any app updates if available. If you are on the most current version number, please contact support via the chat widget in your account and provide them details of the issue and the app version you have downloaded currently.
Read the full incident report →
- Detected by Pingoru
- Sep 04, 2025, 07:34 PM UTC
- Resolved
- Sep 08, 2025, 06:37 PM UTC
- Duration
- 3d 23h
Affected: AIQ Native Apps
Timeline · 3 updates
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investigating Sep 04, 2025, 07:34 PM UTC
We are currently investigating an issue where end consumers are not able to log into their loyalty accounts using an AIQ Native App.
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monitoring Sep 05, 2025, 08:12 PM UTC
Our engineering team has resolved the issue by improving the error messages and providing clearer instructions. Affected users — those who haven’t created a password for their loyalty wallet — will need to click the “Sign Up” button to set up a password and access their account. Additionally, our engineering team will be submitting updates to both the Apple App Store and Google Play Store for the affected apps to ensure a smoother experience moving forward. Please note that app store approvals can take up to 1–3 days as long as there are no rejections during the review process.
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resolved Sep 08, 2025, 06:37 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 21, 2025, 04:51 PM UTC
- Resolved
- Aug 21, 2025, 06:39 PM UTC
- Duration
- 1h 47m
Affected: APIDashboard portal
Timeline · 3 updates
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investigating Aug 21, 2025, 04:51 PM UTC
We're experiencing an extremely high spike in volume of connections to our DB, there may be disruptions in: - Sign-up forms - Co-Marketing - User Settings - App Settings - Wallet Pass - Various other settings - User Alerts - Mobile Apps - Personas Points Timeline This is causing multiple error message to appear throughout pages within the AIQ dashboard.
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monitoring Aug 21, 2025, 05:00 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Aug 21, 2025, 06:39 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 19, 2025, 03:39 PM UTC
- Resolved
- Aug 20, 2025, 05:15 PM UTC
- Duration
- 1d 1h
Affected: Consumer Menus
Timeline · 3 updates
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investigating Aug 19, 2025, 03:39 PM UTC
We are currently investigating an issue where some customers are unable to login or reset their passwords. This only affects a subset of customers.
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identified Aug 19, 2025, 03:55 PM UTC
Our login migration script is still running to migrate all users to the updated consumer login. We will keep this status open until all customer accounts have been fully migrated.
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resolved Aug 20, 2025, 05:15 PM UTC
Customer accounts with a valid password have all been migrated over. If you continue to experience any issues, please reach out to our support team.
Read the full incident report →
- Detected by Pingoru
- Jul 21, 2025, 06:08 PM UTC
- Resolved
- Jul 23, 2025, 02:27 PM UTC
- Duration
- 1d 20h
Affected: Dashboard portal
Timeline · 3 updates
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identified Jul 21, 2025, 06:08 PM UTC
We’ve noticed a surge in reporting requests during peak hours, which is causing our system’s queue to fill faster than it can process. To resolve this, our team is rolling out performance optimizations tonight (7/21) and upgrading our servers to better handle the increased load. In the meantime, please try running your report again every five minutes. If you still encounter issues after 30 minutes, please let us know! Thank you for your patience and understanding!
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monitoring Jul 22, 2025, 04:54 PM UTC
A fix was implemented last night and we are monitoring the results.
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resolved Jul 23, 2025, 02:27 PM UTC
This incident has been resolved.
Read the full incident report →
