Alpine IQ Outage History
Alpine IQ is up right nowPingoru has recorded 49 incidents for Alpine IQ: 16 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 16 of 720 (2%) |
| May 2026 | 2 | 8 of 744 (1%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 4 of 744 (0%) |
| September 2026 | 1 | 1 of 720 (0%) |
| October 2026 | 0 | 0 of 523 (0%) |
Incidents, newest first
Minor September 25, 2026 Flows and Campaigns not loading for some users 48m API, Dashboard portal
Started Sep 25, 2026, 07:53 PM UTC· resolved Sep 25, 2026, 08:41 PM UTC
- investigating Sep 25, 2026, 07:53 PM UTC
We're investigating an issue where some users can't open Marketing Flows and Campaigns, including the campaign review page, in the dashboard. Affected pages may show a loading spinner that never completes. Messages that are already scheduled or running are not affected.
- investigating Sep 25, 2026, 07:57 PM UTC
We're starting to see response times return to normal.
- investigating Sep 25, 2026, 08:02 PM UTC
Flows and Campaigns are loading normally again. A backend maintenance process was temporarily slowing requests, which made some Flow and Campaign pages load indefinitely. It has cleared, and we're monitoring to make sure it doesn't come back.
- monitoring Sep 25, 2026, 08:08 PM UTC
Flows and Campaigns are loading normally again. A backend maintenance process was temporarily slowing requests, which made some Flow and Campaign pages load indefinitely. It has cleared, and we're monitoring to make sure it doesn't come back.
- resolved Sep 25, 2026, 08:41 PM UTC
This incident has been resolved. The background maintenance process that caused Flows and Campaigns to load slowly has been rescheduled to run outside heavy traffic hours.
Minor August 3, 2026 Intermittent issues with Support Widget 3h 38m Support Chat Widget
Started Aug 03, 2026, 04:26 PM UTC· resolved Aug 03, 2026, 08:05 PM UTC
- monitoring Aug 03, 2026, 04:26 PM UTC
Fin (formerly known as Intercom) has implemented a fix, however our team is still experiencing issues. This may cause delays on replies from our team on live chats and some tickets, we appreciate your patience!
- resolved Aug 03, 2026, 08:05 PM UTC
This incident has been resolved.
Critical May 22, 2026 AIQ Dashboard Unavailable 5h 53m API, Dashboard portal
Started May 22, 2026, 08:57 PM UTC· resolved May 23, 2026, 02:50 AM UTC
- investigating May 22, 2026, 08:57 PM UTC
The API is currently unavailable. Our team is actively working to restore service. We will provide an update within 30 minutes.
- identified May 22, 2026, 09:49 PM UTC
The issue has been identified. Should see systems coming back within the next 1-2 hours.
- identified May 23, 2026, 12:04 AM UTC
Our systems are gradually recovering and service availability is steadily improving. The team is continuing to monitor stability and bring remaining systems back online safely. We’ll continue providing updates as recovery progresses. Thank you for your patience.
- resolved May 23, 2026, 02:50 AM UTC
The incident is now resolved and all systems are now fully operational. Root Cause Analysis (RCA): Earlier today, we experienced intermittent instability across portions of the platform due to elevated system load caused by a rogue internal process that unintentionally generated a large burst of requests against backend services. The engineering team mitigated the issue by stabilizing impacted services and reducing request pressure. All systems and operations have now fully recovered and are operating normally. As part of our follow-up work, we are implementing additional safeguards and resiliency improvements, including: Enhanced rate limiting and burst protection on sensitive internal endpoints Additional service-level protections around request concurrency Expanded monitoring and automated alerting for abnormal traffic patterns Additional operational safeguards around large-scale internal tooling/scripts We appreciate everyone’s patience and understanding.
Major May 20, 2026 Ecom Menus - Error code 1006 (Cloudflare) 1h 36m Consumer Menus
Started May 20, 2026, 06:08 PM UTC· resolved May 20, 2026, 07:45 PM UTC
- identified May 20, 2026, 06:08 PM UTC
Some customers may be experiencing an "Error code: 1006" when loading Ecom menus. This is due to an active incident with Cloudflare Workers, which is outside of our direct control. Cloudflare is aware of the issue and is working on a fix. We appreciate your patience and will keep this page updated.
- monitoring May 20, 2026, 07:31 PM UTC
Cloudflare has implemented a fix and is monitoring the results. We are awaiting confirmation from Cloudflare that this is fully resolved.
- resolved May 20, 2026, 10:21 PM UTC
Cloudflare has confirmed this has been resolved.
Minor April 23, 2026 Ecommerce: Degraded Search Indexing – New Products 16h 4m Consumer Menus, Dashboard
Started Apr 23, 2026, 02:37 AM UTC· resolved Apr 23, 2026, 06:41 PM UTC
- investigating Apr 23, 2026, 02:37 AM UTC
We are investigating delays in our search indexing that are preventing newly added products from appearing in search results.
- identified Apr 23, 2026, 02:26 PM UTC
Search index rebuilding is ongoing. We are seeing continued improvement in search latency and expect full resolution soon.
- monitoring Apr 23, 2026, 02:57 PM UTC
Search indexes have been rebuilt and performance has returned to normal. We will continue to monitor.
- resolved Apr 23, 2026, 06:41 PM UTC
This incident has been resolved.
Major March 25, 2026 AIQ Dashboard Degraded Service 7h 15m API, Dashboard portal
Started Mar 25, 2026, 10:13 PM UTC· resolved Mar 26, 2026, 05:28 AM UTC
- investigating Mar 25, 2026, 10:13 PM UTC
We are currently investigating the issue. At this time creating and editing campaigns, audiences, and user settings and CSV export functionality is temporarily unavailable. Campaign messaging is also currently halted and native app functionality is also limited.
- identified Mar 25, 2026, 11:56 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Mar 26, 2026, 05:28 AM UTC
The issue has been fully resolved and all systems are operating normally. The disruption was caused by an unexpected infrastructure-level event from our cloud provider, which temporarily impacted API and dashboard functionality, including campaign operations and related features. Services have since recovered, and all functionality has been restored. We are implementing additional safeguards to further improve resilience against underlying infrastructure events. Thank you for your patience.
Critical March 13, 2026 Checkout Page degredation 3h 13m Consumer Menus
Started Mar 13, 2026, 11:29 AM UTC· resolved Mar 13, 2026, 02:43 PM UTC
- investigating Mar 13, 2026, 01:29 PM UTC
We are currently investigating an issue that is causing the checkout page to appear fully blank and is not allowing customers to place orders.
- identified Mar 13, 2026, 01:38 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 13, 2026, 01:54 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 13, 2026, 02:43 PM UTC
Our engineering team has identified these issues were related to a recent deployment. They rolled back the affected changes, restoring the system to a stable version. Service has been fully restored and we are closely monitoring the platform to ensure continued stability. We sincerely appreciate your patience and apologize for the inconvenience.
- postmortem Mar 13, 2026, 02:44 PM UTC
A security patch deployed to the menu service introduced a regression that caused menus to load without certain store configuration settings. As a result, some menus rendered with incomplete or incorrect configuration. The issue was identified and resolved by rolling back the affected code. No data loss occurred, and store settings remained intact in the database.
Major February 5, 2026 Intermittent Service Interruptions 1h 38m API
Started Feb 05, 2026, 04:57 PM UTC· resolved Feb 05, 2026, 06:35 PM UTC
- identified Feb 05, 2026, 04:57 PM UTC
Earlier this morning, we experienced a service outage. The root issue has been identified and resolved. At this time, services are back online but may be running slower than normal as systems continue to boot up and traffic is reprocessing. Performance is expected to gradually stabilize as load balances across services. During this time, you might see partial outage notifications in the dashboard. We are actively monitoring the situation and expect full performance to return shortly. Thank you for your patience.
- resolved Feb 05, 2026, 06:35 PM UTC
This incident has been resolved.
Critical January 9, 2026 Support Chat Disruption 1h 14m Support Chat Widget
Started Jan 09, 2026, 08:11 PM UTC· resolved Jan 09, 2026, 09:26 PM UTC
- investigating Jan 09, 2026, 08:11 PM UTC
We are currently experiencing disruptions with our 3rd party Support platform. We are monitoring their status page and responses to update our reports here.
- monitoring Jan 09, 2026, 08:56 PM UTC
A fix has been implemented by our 3rd party Support platform, and we are monitoring at this time.
- monitoring Jan 09, 2026, 08:59 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 09, 2026, 09:26 PM UTC
We have confirmed with our provider that the incident has been resolved. Thank you for your patience!
Minor January 6, 2026 Campaign Builder access error 29m Dashboard portal
Started Jan 06, 2026, 02:49 PM UTC· resolved Jan 06, 2026, 03:18 PM UTC
- investigating Jan 06, 2026, 02:49 PM UTC
Some users may run into an error when attempting to access the campaign builder. We are currently investigating.
- monitoring Jan 06, 2026, 02:52 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 06, 2026, 03:18 PM UTC
This incident has been resolved.
Critical January 5, 2026 Support chat widget not working 34m Support Chat Widget
Started Jan 05, 2026, 02:43 PM UTC· resolved Jan 05, 2026, 03:18 PM UTC
- identified Jan 05, 2026, 02:43 PM UTC
Our 3rd party provider for the support chat widget is currently having issues on their end. We are monitoring the issue on their end, and hoping for a resolution soon.
- monitoring Jan 05, 2026, 02:50 PM UTC
A fix has been implemented on their end and we are seeing improvement with access for our team members. We are continuing to monitor the issue. Thank you for your patience!
- resolved Jan 05, 2026, 03:18 PM UTC
Our 3rd party system has resolved the issue on their end and our support chat widget should be fully functional at this time.
Major November 18, 2025 Dashboard instability 1h 34m Dashboard portal
Started Nov 18, 2025, 11:32 PM UTC· resolved Nov 19, 2025, 01:07 AM UTC
- investigating Nov 18, 2025, 11:32 PM UTC
We are currently investigating this issue.
- resolved Nov 19, 2025, 01:07 AM UTC
This incident has been resolved
Major November 18, 2025 Outage with 3rd party provider / Partial System Outage 5h 9m API, Dashboard portal
Started Nov 18, 2025, 04:57 PM UTC· resolved Nov 18, 2025, 10:06 PM UTC
- investigating Nov 18, 2025, 04:57 PM UTC
Our 3rd party provider us currently investigating the issue on their end. Multiple areas of our platform are currently experiencing issues.
- monitoring Nov 18, 2025, 05:48 PM UTC
A fix has been implemented by our 3rd party provider, and we are monitoring the platform to ensure improvement continues.
- monitoring Nov 18, 2025, 06:31 PM UTC
Our Engineering team is implementing required changes related to the outage with our 3rd party system. Our system will have limited functionality for the next 2-3 hours. Creating and editing campaigns, audiences, and user settings and CSV export functionality is temporarily unavailable. Campaign messaging is also currently halted and native app functionality is also limited.
- identified Nov 18, 2025, 06:31 PM UTC
Our Engineering team is implementing required changes related to the outage with our 3rd party system. Our system will have limited functionality for the next 2-3 hours. Creating and editing campaigns, audiences, and user settings and CSV export functionality is temporarily unavailable. Campaign messaging is also currently halted and native app functionality is also limited.
- monitoring Nov 18, 2025, 09:46 PM UTC
We are seeing functionality of the system is returning to normal at this time, and are continuing to monitor. Marketing Campaign sends should start beginning to send again within the next 15-30 minutes.
- monitoring Nov 18, 2025, 10:03 PM UTC
All system functionality has been fully restored at this time.
- resolved Nov 18, 2025, 10:06 PM UTC
This incident has been resolved.
Critical November 18, 2025 Upstream Provider Outage 1h 7m Consumer Menus, Dashboard, API, Support Documentation
Started Nov 18, 2025, 02:07 PM UTC· resolved Nov 18, 2025, 03:15 PM UTC
- identified Nov 18, 2025, 02:07 PM UTC
Cloudflare Global Network is current experiencing a major outage which is affecting AIQ Ecommerce. We are monitoring cloudflare and will update once they confirm this incident has been resolved. https://www.cloudflarestatus.com/
- monitoring Nov 18, 2025, 02:43 PM UTC
A fix has been implemented and Cloudflare believes the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.
- resolved Nov 18, 2025, 03:15 PM UTC
This incident has been resolved.
Minor November 11, 2025 Support Chat Widget appearing blank for some users 12h 5m Support Chat Widget
Started Nov 11, 2025, 05:00 PM UTC· resolved Nov 12, 2025, 05:06 AM UTC
- investigating Nov 11, 2025, 05:00 PM UTC
We are currently working with our 3rd party provider to identify the issue.
- monitoring Nov 11, 2025, 05:47 PM UTC
The issue was identified and performance should be improving for all users. We are continuing to monitor for any changes.
- resolved Nov 12, 2025, 05:06 AM UTC
This incident has been resolved.
Notice October 20, 2025 Degraded AWS performance impacting other 3rd party systems 12h
Started Oct 20, 2025, 03:22 PM UTC· resolved Oct 21, 2025, 03:23 AM UTC
- monitoring Oct 20, 2025, 03:22 PM UTC
AWS (Amazon Web Services) is currently experiencing degraded performance across multiple services. This may impact multiple 3rd party systems in your tech stack. Please see https://health.aws.amazon.com/health/status for more info.
- monitoring Oct 20, 2025, 04:57 PM UTC
One of our third-party systems used for creating marketing campaigns is currently affected by this issue. You may experience problems editing campaign designs or uploading images.
- resolved Oct 21, 2025, 03:23 AM UTC
This incident has been resolved.
Notice October 20, 2025 Support Chat widget degraded performance 12h 13m
Started Oct 20, 2025, 03:10 PM UTC· resolved Oct 21, 2025, 03:23 AM UTC
- monitoring Oct 20, 2025, 03:10 PM UTC
Our third-party provider for our support chat widget is working on restoring full functionality to their system. You may experience slowness or degraded performance when using the chat widget in the meantime.
- resolved Oct 21, 2025, 03:23 AM UTC
This incident has been resolved.
Minor October 14, 2025 Licensing Restriction Error on Mobile App Shop Tab 20h 14m AIQ Native Apps
Started Oct 14, 2025, 09:07 PM UTC· resolved Oct 15, 2025, 05:22 PM UTC
- investigating Oct 14, 2025, 09:07 PM UTC
We are currently investigating this issue. While this issue is occurring users may not be able to access the shop page on their mobile apps. Current workaround: Within your AIQ dashboard go to Settings --> Mobile App --> App Features Scroll down to the "Shop Tab" section, and turn on the "Force redirect" toggle. This will allow for the shop tab to redirect to the user's phone browser instead of opening in-app.
- identified Oct 14, 2025, 09:43 PM UTC
The issue has been identified and a fix is being implemented. Implementing the fix will require an app update. Our team will be working on rolling these updates out as soon as possible to all Mobile App clients. This can typically take 3-7 days depending on when the update is submitted. This should mainly be affecting apps on versions below v5.2.355.
- resolved Oct 15, 2025, 05:22 PM UTC
This incident has been resolved.
Notice September 25, 2025 "Offline Mode is enabled" error appearing in campaign builder 50m Dashboard portal
Started Sep 25, 2025, 02:51 PM UTC· resolved Sep 25, 2025, 03:42 PM UTC
- monitoring Sep 25, 2025, 02:51 PM UTC
Some users recently experienced errors due to an issue with one of our third-party providers. According to their status page (https://status.unlayer.com/), the issue has been resolved. Our team is actively monitoring to ensure everything remains stable. If you continue to see the error, please try refreshing your browser. Should the problem persist, don’t hesitate to reach out and we’ll assist right away.
- resolved Sep 25, 2025, 03:42 PM UTC
This incident has been resolved by our 3rd party provider.
Minor September 18, 2025 “You are not authenticated” error when adding items to the cart –
Started Sep 18, 2025, 12:30 PM UTC· resolved Sep 18, 2025, 12:30 PM UTC
- resolved Sep 18, 2025, 03:16 PM UTC
Some users are receiving a “You are not authenticated” error when adding items to the cart. Have identified the issue. Fix has been implemented. If this is still occurring for you, please make sure to refresh your page and try again.
Major September 17, 2025 Campaigns pages not loading 1h 44m Dashboard portal
Started Sep 17, 2025, 01:55 PM UTC· resolved Sep 17, 2025, 03:40 PM UTC
- investigating Sep 17, 2025, 01:55 PM UTC
We're currently experiencing some issues when loading campaigns list page and campaigns reports and are investigating the issue.
- monitoring Sep 17, 2025, 02:08 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 17, 2025, 03:40 PM UTC
This incident has been resolved.
Minor September 8, 2025 Partial outage 7h 39m API, Dashboard portal
Started Sep 08, 2025, 05:26 PM UTC· resolved Sep 09, 2025, 01:06 AM UTC
- investigating Sep 08, 2025, 05:26 PM UTC
We are currently experiencing availability issues affecting our core service. Some users may see errors or degraded performance. Our team has identified the cause and is working to restore full functionality. We are also implementing safeguards to prevent similar issues in the future.
- monitoring Sep 09, 2025, 12:13 AM UTC
A fix has been implemented and we are monitoring results. All services should now be fully operational.
- resolved Sep 09, 2025, 01:06 AM UTC
The issue was traced to a problem with one of our servers, which required a system component replacement. Service was fully restored after the replacement, and all systems are now operating normally. We will continue to monitor to ensure stability.
Minor September 5, 2025 404 (page not found) errors when navigating Kiosk menus 2d 20h Consumer Menus
Started Sep 05, 2025, 06:38 PM UTC· resolved Sep 08, 2025, 03:21 PM UTC
- investigating Sep 05, 2025, 06:38 PM UTC
We are currently investigating this issue. This issues is happening intermittently and can sometimes be resolved with a page hard refresh (Ctrl + r or Cmd + r on Mac). This is limited to navigating the menu with the category icons.
- monitoring Sep 05, 2025, 07:00 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 05, 2025, 07:01 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 08, 2025, 03:21 PM UTC
This incident has been resolved.
Minor September 4, 2025 App Fails to Load on First Launch 5d 20h AIQ Native Apps
Started Sep 04, 2025, 07:57 PM UTC· resolved Sep 10, 2025, 04:06 PM UTC
- identified Sep 04, 2025, 07:57 PM UTC
The issue has been identified, and our engineers are currently working on a solution. This issue only affects app versions v5.2.96 - v5.2.129. Any apps v5.2.130 or newer should be working as expected.
- monitoring Sep 05, 2025, 08:13 PM UTC
Our Engineering team has implemented a fix and will be submitting updates to both the Apple App Store and Google Play Store for the affected apps to ensure a smoother experience moving forward. Please note that app store approvals can take up to 1–3 days as long as there are no rejections during the review process.
- resolved Sep 10, 2025, 04:06 PM UTC
This issue has been resolved. If you are still having issues, please make sure you or your customer has downloaded any app updates if available. If you are on the most current version number, please contact support via the chat widget in your account and provide them details of the issue and the app version you have downloaded currently.
Minor September 4, 2025 Issues with logins and password resets 3d 23h AIQ Native Apps
Started Sep 04, 2025, 07:34 PM UTC· resolved Sep 08, 2025, 06:37 PM UTC
- investigating Sep 04, 2025, 07:34 PM UTC
We are currently investigating an issue where end consumers are not able to log into their loyalty accounts using an AIQ Native App.
- monitoring Sep 05, 2025, 08:12 PM UTC
Our engineering team has resolved the issue by improving the error messages and providing clearer instructions. Affected users — those who haven’t created a password for their loyalty wallet — will need to click the “Sign Up” button to set up a password and access their account. Additionally, our engineering team will be submitting updates to both the Apple App Store and Google Play Store for the affected apps to ensure a smoother experience moving forward. Please note that app store approvals can take up to 1–3 days as long as there are no rejections during the review process.
- resolved Sep 08, 2025, 06:37 PM UTC
This incident has been resolved.