AlienVault Outage History

AlienVault partial outage · 2 active incidents View live status →

AlienVault had 28 outages in the last 2 years totaling 1115h 40m of downtime — averaging 1.2 incidents per month.

There were 28 AlienVault outages since June 13, 2024 totaling 1115h 40m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.alienvault.cloud

Major May 15, 2026

USM Anywhere Service Issue

Detected by Pingoru
May 15, 2026, 02:01 PM UTC
Resolved
May 15, 2026, 02:50 PM UTC
Duration
49m
Affected: USM Anywhere Service
Timeline · 2 updates
  1. identified May 15, 2026, 02:01 PM UTC

    We are aware of a reported issue with Investigations are not displaying and the inability to create investigations Regions of impact EU-West-1 and EU-West-2 We are investigating the issue and will continue to provide timely updates as more information becomes available. Thank you for your attention and patience as we work on this issue.

  2. resolved May 15, 2026, 02:50 PM UTC

    The incident is resolved. Thank you for your patience and we apologize for the disruption. If your instance was impacted by this outage pls request a RCA in your Support Case. If your USM Anywhere is not functioning normally at this time, please open a support ticket at https://success.alienvault.com to discuss the issue with a support representative.

Read the full incident report →

Major May 8, 2026

USM Anywhere Service Issue - AWS-related incident

Detected by Pingoru
May 08, 2026, 10:00 AM UTC
Resolved
May 08, 2026, 10:05 PM UTC
Duration
12h 5m
Affected: USM Anywhere Service
Timeline · 2 updates
  1. identified May 08, 2026, 10:00 AM UTC

    We have identified the cause of the issue with the USM Anywhere service. We are experiencing an AWS-related incident affecting some USM Anywhere and USM Central instances. Further information and updates to follow. Reference: AWS Health Dashboard. Our technical team is working hard to resolve the issue. You can monitor the USM Anywhere status page (status.alienvault.cloud) for further developments. We will continue to send you additional information as we work to resolve the issue.

  2. resolved May 08, 2026, 10:05 PM UTC

    All instances affected to this issue are working as expected right now

Read the full incident report →

Major March 16, 2026

USM Anywhere Service Issue LevelBlue Agent

Detected by Pingoru
Mar 16, 2026, 04:56 PM UTC
Resolved
Mar 16, 2026, 09:21 PM UTC
Duration
4h 24m
Affected: USM Anywhere Service
Timeline · 4 updates
  1. identified Mar 16, 2026, 04:56 PM UTC

    We are aware of a potential issue with Events from LevelBlue Agent stop processing. impacting your services in instance. We are investigating the issue and will continue to provide timely updates as more information becomes available. Thank you for your attention and patience as we work on this issue.

  2. identified Mar 16, 2026, 04:57 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Mar 16, 2026, 08:08 PM UTC

    We believe the problem has been resolved. We will continue to monitor the situation and will declare the incident resolved when we are satisfied that the service has returned to normal. If you are still having issues at this time, please open a support ticket at https://success.alienvault.com with support to discuss the issue with a support representative.

  4. resolved Mar 16, 2026, 09:21 PM UTC

    The incident is resolved. Thank you for your patience and we apologize for the disruption. If your USM Anywhere is not functioning normally at this time, or you have additional questions please open a support ticket at https://success.alienvault.com to discuss the issue with a support representative.

Read the full incident report →

Notice February 26, 2026

Service Alert: Delayed Alarm Synchronization

Detected by Pingoru
Feb 26, 2026, 09:26 PM UTC
Resolved
Feb 27, 2026, 07:46 AM UTC
Duration
10h 19m
Affected: USM Anywhere Service
Timeline · 4 updates
  1. investigating Feb 26, 2026, 09:26 PM UTC

    We are experiencing a technical hurdle that is preventing our analysts from updating alarm statuses in real-time across multiple instances. Active threat monitoring remains unaffected; however, the visibility of these updates in your portal may be temporarily delayed. Our engineering team is currently working on it.

  2. identified Feb 27, 2026, 12:07 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 27, 2026, 12:34 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 27, 2026, 07:46 AM UTC

    System are working fine now

Read the full incident report →

Major February 19, 2026

USM Anywhere Password Reset Issue - Cause Identified

Detected by Pingoru
Feb 19, 2026, 05:24 PM UTC
Resolved
Feb 23, 2026, 03:34 PM UTC
Duration
3d 22h
Affected: USM Anywhere Service
Timeline · 3 updates
  1. identified Feb 19, 2026, 05:24 PM UTC

    We have identified the cause of the issue with the USM Anywhere service. The service will be updated shortly to resolve the issue. Our technical team is working hard to resolve the issue. You can monitor the USM Anywhere status page (status.alienvault.cloud) for further developments. We will continue to send you additional information as we work to resolve the issue.

  2. monitoring Feb 19, 2026, 07:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 23, 2026, 03:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 10, 2026

Authentication Issue

Detected by Pingoru
Jan 10, 2026, 03:45 AM UTC
Resolved
Jan 10, 2026, 08:55 AM UTC
Duration
5h 10m
Affected: USM Anywhere Service
Timeline · 2 updates
  1. investigating Jan 10, 2026, 03:45 AM UTC

    We are currently investigating an ongoing issue with users unable to login to their Anywhere Platform.

  2. resolved Jan 10, 2026, 08:55 AM UTC

    This incident has been resolved.

Read the full incident report →

Major December 4, 2025

Agent Disconnection Issues

Detected by Pingoru
Dec 04, 2025, 12:05 AM UTC
Resolved
Dec 17, 2025, 12:10 PM UTC
Duration
13d 12h
Affected: USM Anywhere Service
Timeline · 4 updates
  1. investigating Dec 04, 2025, 12:05 AM UTC

    We are currently investigating this issue.

  2. monitoring Dec 04, 2025, 05:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Dec 05, 2025, 06:57 AM UTC

    This issue has now been resolved.

  4. resolved Dec 17, 2025, 12:10 PM UTC

    This issue has now been resolved.

Read the full incident report →

Minor November 18, 2025

Google Cloud Platform Sensor Deployments and Updates Issue

Detected by Pingoru
Nov 18, 2025, 04:33 PM UTC
Resolved
Nov 19, 2025, 05:58 PM UTC
Duration
1d 1h
Affected: USM Anywhere Service
Timeline · 3 updates
  1. investigating Nov 18, 2025, 04:33 PM UTC

    We are currently experiencing an issue with Google Cloud Platform (GCP) USM Anywhere sensor deployments and updates for existing GCP deployments. We are investigating and will provide more updates once the issue has been fully identified. Thanks for your patience and understanding at this time.

  2. monitoring Nov 19, 2025, 01:12 PM UTC

    A fix has been implemented and we have been able to deploy a GCP sensor without issue. Please note that v9.8.45 is the most up to date version available at this time.

  3. resolved Nov 19, 2025, 05:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 31, 2025

USM Anywhere Alarm Issues

Detected by Pingoru
Oct 31, 2025, 07:15 PM UTC
Resolved
Nov 01, 2025, 07:30 PM UTC
Duration
1d
Affected: USM Anywhere Service
Timeline · 3 updates
  1. investigating Oct 31, 2025, 07:15 PM UTC

    We are currently investigating an ongoing issue that is causing alarms not being able to be updated on USM Anywhere.

  2. monitoring Oct 31, 2025, 08:47 PM UTC

    A fix has been implemented, and we are measuring the results.

  3. resolved Nov 01, 2025, 07:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 29, 2025

USM Anywhere Service Issue - Cause Identified

Detected by Pingoru
Oct 29, 2025, 05:03 PM UTC
Resolved
Oct 30, 2025, 10:10 AM UTC
Duration
17h 6m
Affected: USM Anywhere Service
Timeline · 3 updates
  1. identified Oct 29, 2025, 05:03 PM UTC

    Currently we are monitoring a critical reported outage with Microsoft, specifically the Azure Portal. This outage may impact Azure Sensor Deployments and Portal Logins. We are seeing delay in Microsoft Entra Authentications. For Status Updates pls track the following link. https://azure.status.microsoft/en-us/status

  2. monitoring Oct 29, 2025, 06:00 PM UTC

    A fix has been implemented by Microsoft and LevelBlue is currently monitoring the situation. Please follow the details on the Azure Status Page https://azure.status.microsoft/en-us/status

  3. resolved Oct 30, 2025, 10:10 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 24, 2025

Google Cloud Platform (GCP) USM Anywhere Sensor Deployments Issue

Detected by Pingoru
Oct 24, 2025, 01:12 PM UTC
Resolved
Nov 13, 2025, 03:30 PM UTC
Duration
20d 2h
Affected: USM Anywhere Service
Timeline · 2 updates
  1. investigating Oct 24, 2025, 01:12 PM UTC

    We are currently experiencing an issue with Google Cloud Platform (GCP) USM Anywhere sensor deployments. We are investigating and will provide more updates once the issue has been fully identified. Thanks for your patience and understanding at this time.

  2. resolved Nov 13, 2025, 03:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 20, 2025

Issues with USM Anywhere Login

Detected by Pingoru
Oct 20, 2025, 09:44 AM UTC
Resolved
Oct 21, 2025, 10:10 AM UTC
Duration
1d
Affected: USM Anywhere Service
Timeline · 3 updates
  1. identified Oct 20, 2025, 09:44 AM UTC

    We are currently experiencing an issue with login to USM Anywhere caused by an issue with AWS. Logins may fail intermittently and there may also be delays to event ingestion. We are working with AWS towards resolving this issue. Thanks for your understanding in this matter

  2. monitoring Oct 20, 2025, 10:28 AM UTC

    We are seeing recovery of login issues and event ingestion. We will continue to monitor our services.

  3. resolved Oct 21, 2025, 10:10 AM UTC

    This issue has now been resolved.

Read the full incident report →

Major July 14, 2025

O365 Azure Scans AD Users

Detected by Pingoru
Jul 14, 2025, 02:29 PM UTC
Resolved
Jul 15, 2025, 09:52 AM UTC
Duration
19h 22m
Affected: USM Anywhere Service
Timeline · 3 updates
  1. identified Jul 14, 2025, 02:29 PM UTC

    O365 Azure user collection is failing. Fix is in progress.

  2. monitoring Jul 14, 2025, 05:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 15, 2025, 09:52 AM UTC

    This incident has been resolved.

Read the full incident report →

Major June 26, 2025

USM Anywhere Reporting Service Issue

Detected by Pingoru
Jun 26, 2025, 07:55 AM UTC
Resolved
Jun 26, 2025, 02:03 PM UTC
Duration
6h 7m
Timeline · 4 updates
  1. investigating Jun 26, 2025, 07:55 AM UTC

    We are currently investigating this issue.

  2. identified Jun 26, 2025, 08:32 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 26, 2025, 09:40 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 26, 2025, 02:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 19, 2025

Events delayed for customers located in eu-west-2 region

Detected by Pingoru
Jun 19, 2025, 10:50 AM UTC
Resolved
Jun 19, 2025, 01:03 PM UTC
Duration
2h 13m
Affected: USM Anywhere Service
Timeline · 3 updates
  1. identified Jun 19, 2025, 10:50 AM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Jun 19, 2025, 11:08 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 19, 2025, 01:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 1, 2025

Events delayed for customers located in us-east-1 region

Detected by Pingoru
Jun 01, 2025, 11:15 AM UTC
Resolved
Jun 01, 2025, 07:43 PM UTC
Duration
8h 27m
Affected: USM Anywhere Service
Timeline · 3 updates
  1. investigating Jun 01, 2025, 11:15 AM UTC

    We are currently investigating this issue.

  2. monitoring Jun 01, 2025, 04:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 01, 2025, 07:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 28, 2025

Cloud Connectors events delay

Detected by Pingoru
May 28, 2025, 07:51 PM UTC
Resolved
May 29, 2025, 08:06 AM UTC
Duration
12h 14m
Affected: USM Anywhere Service
Timeline · 3 updates
  1. investigating May 28, 2025, 07:52 PM UTC

    We are currently investigating this issue.

  2. monitoring May 28, 2025, 09:50 PM UTC

    A fix has been implemented; we are monitoring reduction in lag and events coming into service.

  3. resolved May 29, 2025, 08:06 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 28, 2025

USM Anywhere GovCloud Service Outage - US

Detected by Pingoru
Apr 28, 2025, 03:39 PM UTC
Resolved
Apr 28, 2025, 04:13 PM UTC
Duration
34m
Affected: USM Anywhere Service
Timeline · 4 updates
  1. investigating Apr 28, 2025, 03:39 PM UTC

    We are currently investigating this issue.

  2. identified Apr 28, 2025, 03:44 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 28, 2025, 04:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 28, 2025, 04:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 27, 2025

Degraded service with authenticated scans

Detected by Pingoru
Mar 27, 2025, 10:04 AM UTC
Resolved
Mar 27, 2025, 01:27 PM UTC
Duration
3h 23m
Affected: USM Anywhere Service
Timeline · 4 updates
  1. investigating Mar 27, 2025, 10:04 AM UTC

    We are currently investigating a degraded service with authenticated scans

  2. investigating Mar 27, 2025, 11:23 AM UTC

    A patch has been released to fix the authenticated scans

  3. monitoring Mar 27, 2025, 11:23 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 27, 2025, 01:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 21, 2025

Degraded performance with event ingestion for the sa-east-1 region

Detected by Pingoru
Feb 21, 2025, 08:37 AM UTC
Resolved
Feb 21, 2025, 05:02 PM UTC
Duration
8h 24m
Affected: USM Anywhere Service
Timeline · 4 updates
  1. investigating Feb 21, 2025, 08:37 AM UTC

    We are currently investigating a degraded performance with event ingestion for the sa-east-1 region

  2. investigating Feb 21, 2025, 09:42 AM UTC

    A workaround has been applied. Cached events and new events are being processed properly now We are still investigating the problem

  3. investigating Feb 21, 2025, 10:47 AM UTC

    The source of the problem has been identified, we are working to fix it.

  4. resolved Feb 21, 2025, 05:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 5, 2024

Not receiving logs from NXLOG eu-central-1 region

Detected by Pingoru
Dec 05, 2024, 03:00 PM UTC
Resolved
Dec 05, 2024, 04:18 PM UTC
Duration
1h 17m
Affected: USM Anywhere Service
Timeline · 2 updates
  1. investigating Dec 05, 2024, 03:00 PM UTC

    We are currently investigating the issue.

  2. resolved Dec 05, 2024, 04:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 4, 2024

Saved Reports page fails to load

Detected by Pingoru
Dec 04, 2024, 11:06 PM UTC
Resolved
Dec 05, 2024, 02:10 AM UTC
Duration
3h 3m
Affected: USM Anywhere Service
Timeline · 2 updates
  1. investigating Dec 04, 2024, 11:06 PM UTC

    We are currently investigating an issue causing the Saved Reports page to fail to load.

  2. resolved Dec 05, 2024, 02:10 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 11, 2024

NIDS events processed as generic

Detected by Pingoru
Nov 11, 2024, 04:45 PM UTC
Resolved
Nov 12, 2024, 11:42 AM UTC
Duration
18h 56m
Affected: USM Anywhere Service
Timeline · 3 updates
  1. investigating Nov 11, 2024, 04:45 PM UTC

    We are currently investigating the issue

  2. identified Nov 11, 2024, 08:06 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Nov 12, 2024, 11:42 AM UTC

    This issue has been resolved.

Read the full incident report →

Major October 2, 2024

USMA Instances in us-west-2 region inaccessible

Detected by Pingoru
Oct 02, 2024, 10:17 AM UTC
Resolved
Oct 02, 2024, 02:17 PM UTC
Duration
4h
Affected: USM Anywhere Service
Timeline · 4 updates
  1. investigating Oct 02, 2024, 10:17 AM UTC

    We are currently investigating an issue where multiple customers in the us-west-2 region are not accessible via the UI. We will provide updates as they become available.

  2. identified Oct 02, 2024, 10:23 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 02, 2024, 10:34 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 02, 2024, 02:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 2, 2024

LevelBlue managed (MES) USM Anywhere issue

Detected by Pingoru
Jul 02, 2024, 09:17 AM UTC
Resolved
Jul 02, 2024, 12:16 PM UTC
Duration
2h 58m
Affected: USM Anywhere Service
Timeline · 2 updates
  1. investigating Jul 02, 2024, 09:17 AM UTC

    We are restarting USM Anywhere for LevelBlue managed (MES) customers to resolve the issue. The expected downtime up to 3h

  2. resolved Jul 02, 2024, 12:16 PM UTC

    LevelBlue managed (MES) customers USM Anywhere restart complete.

Read the full incident report →