AlienVault experienced a major incident on May 15, 2026 affecting USM Anywhere Service, lasting 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 15, 2026, 02:01 PM UTC
We are aware of a reported issue with Investigations are not displaying and the inability to create investigations Regions of impact EU-West-1 and EU-West-2 We are investigating the issue and will continue to provide timely updates as more information becomes available. Thank you for your attention and patience as we work on this issue.
- resolved May 15, 2026, 02:50 PM UTC
The incident is resolved. Thank you for your patience and we apologize for the disruption. If your instance was impacted by this outage pls request a RCA in your Support Case. If your USM Anywhere is not functioning normally at this time, please open a support ticket at https://success.alienvault.com to discuss the issue with a support representative.