AlienVault experienced a critical incident on October 20, 2025 affecting USM Anywhere Service, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
USM Anywhere Service
Update timeline
- identified Oct 20, 2025, 09:44 AM UTC
We are currently experiencing an issue with login to USM Anywhere caused by an issue with AWS. Logins may fail intermittently and there may also be delays to event ingestion. We are working with AWS towards resolving this issue. Thanks for your understanding in this matter
- monitoring Oct 20, 2025, 10:28 AM UTC
We are seeing recovery of login issues and event ingestion. We will continue to monitor our services.
- resolved Oct 21, 2025, 10:10 AM UTC
This issue has now been resolved.