AlienVault Outage History

AlienVault partial outage · 2 active incidents View live status →

AlienVault had 28 outages in the last 2 years totaling 1196h 20m of downtime — averaging 1.2 incidents per month.

There were 28 AlienVault outages since June 13, 2024 totaling 1196h 20m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.alienvault.cloud

Major June 27, 2024

LevelBlue managed USM Anywhere issue

Detected by Pingoru
Jun 27, 2024, 08:10 PM UTC
Resolved
Jun 27, 2024, 11:43 PM UTC
Duration
3h 32m
Affected: USM Anywhere Service
Timeline · 3 updates
  1. investigating Jun 27, 2024, 08:10 PM UTC

    We will be restarting USM Anywhere for only LevelBlue managed customers to resolve the issue. The expected downtime will be no longer than one hour for all customers

  2. identified Jun 27, 2024, 09:41 PM UTC

    We are restarting USM Anywhere for LevelBlue managed customers to resolve the issue. The expected downtime up to 3h

  3. resolved Jun 27, 2024, 11:43 PM UTC

    LevelBlue managed customers USM Anywhere restart complete.

Read the full incident report →

Major June 20, 2024

Sensors Not Sending Events

Detected by Pingoru
Jun 20, 2024, 11:00 PM UTC
Resolved
Jun 21, 2024, 04:53 PM UTC
Duration
17h 52m
Affected: USM Anywhere Service
Timeline · 4 updates
  1. investigating Jun 21, 2024, 09:02 AM UTC

    We are currently investigating an issue where some sensors are failing to send events following an update of the USM Anywhere instance. We will provide more information as it becomes available. Thank you for your patience and understanding.

  2. investigating Jun 21, 2024, 09:54 AM UTC

    Shortly, we will be restarting affected sensors.

  3. monitoring Jun 21, 2024, 12:19 PM UTC

    The restart of affected sensors has been completed. We are currently monitoring to confirm that everything is operating as normal.

  4. resolved Jun 21, 2024, 04:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 13, 2024

USM Central Performance/Login Issues

Detected by Pingoru
Jun 13, 2024, 09:27 PM UTC
Resolved
Aug 01, 2024, 08:22 PM UTC
Duration
48d 22h
Affected: USM Anywhere Service
Timeline · 2 updates
  1. investigating Jun 13, 2024, 09:27 PM UTC

    We are aware of an issue impacting USM Central which causes performance degradation and prevents some users from logging into USM Central. We are actively working to resolve the issue. We will be restarting USM Anywhere and USM Central for some customers to resolve the issue. The expected downtime will be no longer than one hour for all customers.

  2. resolved Aug 01, 2024, 08:22 PM UTC

    This incident has been resolved.

Read the full incident report →