AlienVault incident

Agent Disconnection Issues

Major Resolved View vendor source →

AlienVault experienced a major incident on December 4, 2025 affecting USM Anywhere Service, lasting 13d 12h. The incident has been resolved; the full update timeline is below.

Started
Dec 04, 2025, 12:05 AM UTC
Resolved
Dec 17, 2025, 12:10 PM UTC
Duration
13d 12h
Detected by Pingoru
Dec 04, 2025, 12:05 AM UTC

Affected components

USM Anywhere Service

Update timeline

  1. investigating Dec 04, 2025, 12:05 AM UTC

    We are currently investigating this issue.

  2. monitoring Dec 04, 2025, 05:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Dec 05, 2025, 06:57 AM UTC

    This issue has now been resolved.

  4. resolved Dec 17, 2025, 12:10 PM UTC

    This issue has now been resolved.