USM Anywhere Service Issue LevelBlue Agent

Update timeline

1. identified Mar 16, 2026, 04:56 PM UTC

   We are aware of a potential issue with Events from LevelBlue Agent stop processing. impacting your services in instance. We are investigating the issue and will continue to provide timely updates as more information becomes available. Thank you for your attention and patience as we work on this issue.

2. identified Mar 16, 2026, 04:57 PM UTC

   We are continuing to work on a fix for this issue.

3. monitoring Mar 16, 2026, 08:08 PM UTC

   We believe the problem has been resolved. We will continue to monitor the situation and will declare the incident resolved when we are satisfied that the service has returned to normal. If you are still having issues at this time, please open a support ticket at https://success.alienvault.com with support to discuss the issue with a support representative.

4. resolved Mar 16, 2026, 09:21 PM UTC

   The incident is resolved. Thank you for your patience and we apologize for the disruption. If your USM Anywhere is not functioning normally at this time, or you have additional questions please open a support ticket at https://success.alienvault.com to discuss the issue with a support representative.