AlertMedia Outage History

AlertMedia is up right now

Pingoru has recorded 50 incidents for AlertMedia: 8 in the last 12 months and 1 in the last 90 days.

Source: status.alertmedia.com

50incidents recorded
8last 12 months
1last 90 days
6 hourstypical duration
Incidents per month
012AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking AlertMedia in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 202600 of 744 (0%)
June 2026224 of 720 (3%)
July 202600 of 744 (0%)
August 202600 of 744 (0%)
September 202612 of 720 (0%)
October 202600 of 508 (0%)

Incidents, newest first

Major September 1, 2026 Communication SMS provider degraded (Twilio) 1h 45m Notifications, Global Intelligence

Started Sep 01, 2026, 04:40 PM UTC· resolved Sep 01, 2026, 06:26 PM UTC

  1. identified Sep 01, 2026, 04:40 PM UTC

    We have identified an issue with one of our messaging deliver providers (Twilio) that is impacting the delivery of some SMS messages from the platform (notifications, threat warnings, incident response, travel risk warnings). Our Engineering team is investigating and reviewing impacts and potential mitigations. We are working with Twilio to monitor the issue. Twilio's status page: https://status.twilio.com/

  2. identified Sep 01, 2026, 05:20 PM UTC

    We continue to monitor the issue with Twilio. The issue of Voice deliverability has been identified and a fix is being deployed. The issue for SMS delays has been identified and engineers are working on a fix. Twilio's status page: https://status.twilio.com/

  3. monitoring Sep 01, 2026, 05:36 PM UTC

    Fixes have been applied for SMS and Voice and we are starting to see a reduction in error rates. Functionality for Voice and SMS returning to normal. We will continue to monitor the issue. Twilio's status page: https://status.twilio.com/

  4. resolved Sep 01, 2026, 06:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 4, 2026 Mobile App login Degradation 17h 14m Web Dashboard & Mobile App

Started Jun 04, 2026, 09:05 PM UTC· resolved Jun 05, 2026, 02:19 PM UTC

  1. investigating Jun 04, 2026, 09:05 PM UTC

    We are aware of some users experiencing issues login in via mobile. The web app is working as expected. The team is investigating

  2. investigating Jun 04, 2026, 11:11 PM UTC

    We are continuing to investigate the issue

  3. identified Jun 05, 2026, 12:07 AM UTC

    The issue has been identified and we are working to resolve this issue for customers as soon as possible

  4. monitoring Jun 05, 2026, 02:18 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 05, 2026, 02:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 3, 2026 User Imports Failing Unexpectedly 6h 54m Import and User Provisioning

Started Jun 03, 2026, 07:14 PM UTC· resolved Jun 04, 2026, 02:09 AM UTC

  1. identified Jun 03, 2026, 07:14 PM UTC

    We have identified an issue that is causing some user imports to fail under specific conditions and are working to implement a fix.

  2. monitoring Jun 03, 2026, 09:03 PM UTC

    We are currently deploying a fix for this issue.

  3. resolved Jun 04, 2026, 02:09 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 14, 2026 Nationwide Verizon Outage (US) 8h 52m Notifications

Started Jan 14, 2026, 06:39 PM UTC· resolved Jan 15, 2026, 03:32 AM UTC

  1. monitoring Jan 14, 2026, 06:39 PM UTC

    We are currently monitoring the ongoing issues with Verizon's (US) mobile network. SMS and Voice messages to Verizon phone numbers may be delayed or fail to deliver while these issues persist.

  2. resolved Jan 15, 2026, 03:32 AM UTC

    The outage is resolved, according to Verizon.

Read the full incident report →

Minor January 13, 2026 We are investigating reports of intermittent latency 1h 14m Web Dashboard & Mobile App

Started Jan 13, 2026, 07:17 PM UTC· resolved Jan 13, 2026, 08:31 PM UTC

  1. investigating Jan 13, 2026, 07:17 PM UTC

    We are currently investigating reports of intermittent latency in the app and on login

  2. identified Jan 13, 2026, 07:46 PM UTC

    The issue has been identified and we are working on a fix.

  3. monitoring Jan 13, 2026, 07:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 13, 2026, 08:31 PM UTC

    This incident has been resolved

Read the full incident report →

Major December 2, 2025 AlertMedia Incident: Unable to login 29m Web Dashboard & Mobile App

Started Dec 02, 2025, 05:17 PM UTC· resolved Dec 02, 2025, 05:46 PM UTC

  1. investigating Dec 02, 2025, 05:17 PM UTC

    We are investigating an incident that is preventing users from logging in.

  2. monitoring Dec 02, 2025, 05:27 PM UTC

    Systems are back to normal, users should be able to login. We are monitoring the issue

  3. resolved Dec 02, 2025, 05:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 18, 2025 Threat History & Safety Maps 4h 38m Web Dashboard & Mobile App

Started Nov 18, 2025, 06:03 PM UTC· resolved Nov 18, 2025, 10:42 PM UTC

  1. identified Nov 18, 2025, 06:03 PM UTC

    We have identified an issue when attempting to load the Threat History and Safety maps in our dashboard and are working on a fix.

  2. resolved Nov 18, 2025, 10:42 PM UTC

    A fix has been implemented and we are monitoring the results. Both Threat History and Safety Maps are responsive.

Read the full incident report →

Minor November 14, 2025 Investigating SFTP performance issues 6h 22m Import and User Provisioning

Started Nov 14, 2025, 08:04 PM UTC· resolved Nov 15, 2025, 02:27 AM UTC

  1. investigating Nov 14, 2025, 08:04 PM UTC

    We’re currently investigating reports of SFTP upload failures affecting some customers. Our engineering team is investigating the issue.

  2. monitoring Nov 15, 2025, 12:59 AM UTC

    A fix has been applied and we are monitoring the environment.

  3. resolved Nov 15, 2025, 02:27 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 20, 2025 AWS service disruption delaying notification sends 23h 22m Notifications, Global Intelligence, Employee Safety Sessions & Panic Button, Import and User Provisioning

Started Oct 20, 2025, 09:46 AM UTC· resolved Oct 21, 2025, 09:09 AM UTC

  1. identified Oct 20, 2025, 09:46 AM UTC

    AWS services are recovering and we are mitigating impact where possible. The service responsible for notification sends is degraded, delaying notifications, threat warnings, and incident response tasks.

  2. identified Oct 20, 2025, 10:05 AM UTC

    Notification sends are processing. Recovery in progress.

  3. identified Oct 20, 2025, 10:05 AM UTC

    Updated impacted components

  4. identified Oct 20, 2025, 11:50 AM UTC

    Notification sends and threat warnings are operational. FTP imports are not currently processing.

  5. identified Oct 20, 2025, 12:34 PM UTC

    FTP imports are not currently processing. Employee Safety Monitoring is down.

  6. identified Oct 20, 2025, 12:55 PM UTC

    FTP imports are operational in the NA2 production environment. They are not processing in the NA1 production environment.

  7. identified Oct 20, 2025, 03:24 PM UTC

    FTP Imports are not processing in either environment

  8. identified Oct 20, 2025, 05:56 PM UTC

    We are experiencing delayed notifications due to downstream providers. FTP Import performance is still degraded for both environments

  9. identified Oct 20, 2025, 06:51 PM UTC

    There remain issues related to SFTP (AWS Transfer Family Service) that are still causing import issues.

  10. monitoring Oct 20, 2025, 08:08 PM UTC

    We are continuing to see delays in sending Threat Warnings

  11. monitoring Oct 20, 2025, 09:00 PM UTC

    Threat Warnings are operational and we are continuing to monitor the situation for Imports

  12. monitoring Oct 20, 2025, 09:04 PM UTC

    All systems are back to operational status. We will continue monitor the situation.

  13. resolved Oct 21, 2025, 09:09 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 26, 2025 Escalation Messages Unable to Send 2h 28m Notifications

Started Sep 26, 2025, 03:02 PM UTC· resolved Sep 26, 2025, 05:31 PM UTC

  1. investigating Sep 26, 2025, 03:02 PM UTC

    Escalation messages are unable to send for some customers. All other message types are able to send. Our team is investigating the issue.

  2. identified Sep 26, 2025, 03:22 PM UTC

    The issue has been identified and a fix is being applied.

  3. monitoring Sep 26, 2025, 05:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 26, 2025, 05:31 PM UTC

    The incident has been resolved. Escalations function as expected for all customers.

Read the full incident report →

Notice May 13, 2025 Threat Warnings Degraded Performance 1h Web Dashboard & Mobile App, Global Intelligence

Started May 13, 2025, 09:03 PM UTC· resolved May 13, 2025, 10:04 PM UTC

  1. monitoring May 13, 2025, 09:03 PM UTC

    Threat warnings are degraded for some customers and we are working to restore full service. Some threat warnings were not delivered due to missing data during processing. We’ve identified the issue and are actively backfilling the data to ensure alerts are complete and accurate. Full restoration will take a few hours.

  2. resolved May 13, 2025, 10:04 PM UTC

    Threat warnings are degraded for some customers and we are working to restore full service. Some threat warnings were not delivered due to missing data during processing. We’ve identified the issue and are actively backfilling the data to ensure alerts are complete and accurate. Full restoration will take a few hours.

Read the full incident report →

Minor March 26, 2025 Some users unable to log in 10m Web Dashboard & Mobile App

Started Mar 26, 2025, 10:06 PM UTC· resolved Mar 26, 2025, 10:17 PM UTC

  1. identified Mar 26, 2025, 10:06 PM UTC

    We have identified an issue that is preventing some users from being able to log in and are working on a fix.

  2. resolved Mar 26, 2025, 10:17 PM UTC

    This issue has been resolved and all users should be able to log in as normal.

Read the full incident report →

Major March 11, 2025 AlertMedia Partial Dashboard Outage 1h 9m Web Dashboard & Mobile App

Started Mar 11, 2025, 05:49 PM UTC· resolved Mar 11, 2025, 06:58 PM UTC

  1. investigating Mar 11, 2025, 05:49 PM UTC

    We are currently investigating an issue that is causing some users to be unable to access the AlertMedia Dashboard.

  2. monitoring Mar 11, 2025, 06:19 PM UTC

    We are monitoring the issue, services are restored.

  3. resolved Mar 11, 2025, 06:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 20, 2025 User Imports via SFTP nonfunctional for some customers. 25m Import and User Provisioning

Started Feb 20, 2025, 07:31 PM UTC· resolved Feb 20, 2025, 07:56 PM UTC

  1. investigating Feb 20, 2025, 07:31 PM UTC

    We are currently investigating an issue that is causing user import via SFTP to be inaccessible for some customers.

  2. monitoring Feb 20, 2025, 07:37 PM UTC

    We have implemented a fix for the SFTP issues we were experiencing and are monitoring the system as performance improves.

  3. resolved Feb 20, 2025, 07:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 13, 2025 AlertMedia Incident: Degraded Performance 2h 33m Web Dashboard & Mobile App

Started Feb 13, 2025, 04:03 PM UTC· resolved Feb 13, 2025, 06:36 PM UTC

  1. investigating Feb 13, 2025, 04:03 PM UTC

    We are currently investigating an issue that is causing slowness in the AlertMedia systems

  2. monitoring Feb 13, 2025, 04:19 PM UTC

    The system should be coming back to normal performance levels. We are continuing to investigate the issue

  3. resolved Feb 13, 2025, 06:36 PM UTC

    The incident has been resolved, all systems should be running as expected.

Read the full incident report →

Major January 28, 2025 Voice Notifications & Incoming Emergency Line Calls 1h 8m Notifications

Started Jan 28, 2025, 01:50 PM UTC· resolved Jan 28, 2025, 02:58 PM UTC

  1. investigating Jan 28, 2025, 01:50 PM UTC

    We are currently investigating an issue that is causing some voice notifications and incoming calls to Emergency Lines to fail.

  2. identified Jan 28, 2025, 02:11 PM UTC

    We have identified the issue causing some voice notifications and incoming calls to Emergency Lines to fail and are working with our partners to resolve the issue.

  3. resolved Jan 28, 2025, 02:58 PM UTC

    This incident has been resolved. Voice notifications and incoming calls to Emergency lines have returned to normal.

Read the full incident report →

Minor November 13, 2024 Common map layer performance degradation 1h 8m Web Dashboard & Mobile App

Started Nov 13, 2024, 01:29 PM UTC· resolved Nov 13, 2024, 02:37 PM UTC

  1. monitoring Nov 13, 2024, 01:29 PM UTC

    Users are experiencing intermittent delays in loading map layers. The root cause is performance issues with the ArcGIS service (see https://status.arcgis.com/). We are monitoring the issue.

  2. resolved Nov 13, 2024, 02:37 PM UTC

    We are seeing recovery of our Visual Intelligence systems as ArcGIS reports the issue on their end has stabilized.

Read the full incident report →