AlertMedia incident

Common map layer performance degradation

Resolved after 1 hour 8 minutes, affecting Web Dashboard & Mobile App, on November 13, 2024.

resolved Nov 13, 2024, 02:37 PM UTC

We are seeing recovery of our Visual Intelligence systems as ArcGIS reports the issue on their end has stabilized.

Started
Nov 13, 2024, 01:29 PM UTC
Resolved
Nov 13, 2024, 02:37 PM UTC
Duration
1h 8m
Detected by Pingoru
Nov 13, 2024, 01:29 PM UTC

Affected components

Web Dashboard & Mobile App

Update timeline

  1. monitoring Nov 13, 2024, 01:29 PM UTC

    Users are experiencing intermittent delays in loading map layers. The root cause is performance issues with the ArcGIS service (see https://status.arcgis.com/). We are monitoring the issue.

  2. resolved Nov 13, 2024, 02:37 PM UTC

    We are seeing recovery of our Visual Intelligence systems as ArcGIS reports the issue on their end has stabilized.

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