AlertMedia incident
AWS service disruption delaying notification sends
AlertMedia experienced a major incident on October 20, 2025 affecting Notifications and Global Intelligence and 1 more component, lasting 23h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 20, 2025, 09:46 AM UTC
AWS services are recovering and we are mitigating impact where possible. The service responsible for notification sends is degraded, delaying notifications, threat warnings, and incident response tasks.
- identified Oct 20, 2025, 10:05 AM UTC
Notification sends are processing. Recovery in progress.
- identified Oct 20, 2025, 10:05 AM UTC
Updated impacted components
- identified Oct 20, 2025, 11:50 AM UTC
Notification sends and threat warnings are operational. FTP imports are not currently processing.
- identified Oct 20, 2025, 12:34 PM UTC
FTP imports are not currently processing. Employee Safety Monitoring is down.
- identified Oct 20, 2025, 12:55 PM UTC
FTP imports are operational in the NA2 production environment. They are not processing in the NA1 production environment.
- identified Oct 20, 2025, 03:24 PM UTC
FTP Imports are not processing in either environment
- identified Oct 20, 2025, 05:56 PM UTC
We are experiencing delayed notifications due to downstream providers. FTP Import performance is still degraded for both environments
- identified Oct 20, 2025, 06:51 PM UTC
There remain issues related to SFTP (AWS Transfer Family Service) that are still causing import issues.
- monitoring Oct 20, 2025, 08:08 PM UTC
We are continuing to see delays in sending Threat Warnings
- monitoring Oct 20, 2025, 09:00 PM UTC
Threat Warnings are operational and we are continuing to monitor the situation for Imports
- monitoring Oct 20, 2025, 09:04 PM UTC
All systems are back to operational status. We will continue monitor the situation.
- resolved Oct 21, 2025, 09:09 AM UTC
This incident has been resolved.