AlertMedia incident

Investigating SFTP performance issues

Minor Resolved View vendor source →

AlertMedia experienced a minor incident on November 14, 2025 affecting Import and User Provisioning, lasting 6h 22m. The incident has been resolved; the full update timeline is below.

Started
Nov 14, 2025, 08:04 PM UTC
Resolved
Nov 15, 2025, 02:27 AM UTC
Duration
6h 22m
Detected by Pingoru
Nov 14, 2025, 08:04 PM UTC

Affected components

Import and User Provisioning

Update timeline

  1. investigating Nov 14, 2025, 08:04 PM UTC

    We’re currently investigating reports of SFTP upload failures affecting some customers. Our engineering team is investigating the issue.

  2. monitoring Nov 15, 2025, 12:59 AM UTC

    A fix has been applied and we are monitoring the environment.

  3. resolved Nov 15, 2025, 02:27 AM UTC

    This incident has been resolved.