AlertMedia incident
Communication SMS provider degraded (Twilio)
AlertMedia experienced a major incident on September 1, 2026 affecting Notifications and Global Intelligence, lasting 1h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 01, 2026, 04:40 PM UTC
We have identified an issue with one of our messaging deliver providers (Twilio) that is impacting the delivery of some SMS messages from the platform (notifications, threat warnings, incident response, travel risk warnings). Our Engineering team is investigating and reviewing impacts and potential mitigations. We are working with Twilio to monitor the issue. Twilio's status page: https://status.twilio.com/
- identified Sep 01, 2026, 05:20 PM UTC
We continue to monitor the issue with Twilio. The issue of Voice deliverability has been identified and a fix is being deployed. The issue for SMS delays has been identified and engineers are working on a fix. Twilio's status page: https://status.twilio.com/
- monitoring Sep 01, 2026, 05:36 PM UTC
Fixes have been applied for SMS and Voice and we are starting to see a reduction in error rates. Functionality for Voice and SMS returning to normal. We will continue to monitor the issue. Twilio's status page: https://status.twilio.com/
- resolved Sep 01, 2026, 06:26 PM UTC
This incident has been resolved.