AlertMedia incident

We are investigating reports of intermittent latency

Minor Resolved View vendor source →

AlertMedia experienced a minor incident on January 13, 2026 affecting Web Dashboard & Mobile App, lasting 1h 14m. The incident has been resolved; the full update timeline is below.

Started
Jan 13, 2026, 07:17 PM UTC
Resolved
Jan 13, 2026, 08:31 PM UTC
Duration
1h 14m
Detected by Pingoru
Jan 13, 2026, 07:17 PM UTC

Affected components

Web Dashboard & Mobile App

Update timeline

  1. investigating Jan 13, 2026, 07:17 PM UTC

    We are currently investigating reports of intermittent latency in the app and on login

  2. identified Jan 13, 2026, 07:46 PM UTC

    The issue has been identified and we are working on a fix.

  3. monitoring Jan 13, 2026, 07:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 13, 2026, 08:31 PM UTC

    This incident has been resolved