AlertMedia incident

User Imports Failing Unexpectedly

Minor Resolved View vendor source →

AlertMedia experienced a minor incident on June 3, 2026 affecting Import and User Provisioning, lasting 6h 54m. The incident has been resolved; the full update timeline is below.

Started
Jun 03, 2026, 07:14 PM UTC
Resolved
Jun 04, 2026, 02:09 AM UTC
Duration
6h 54m
Detected by Pingoru
Jun 03, 2026, 07:14 PM UTC

Affected components

Import and User Provisioning

Update timeline

  1. identified Jun 03, 2026, 07:14 PM UTC

    We have identified an issue that is causing some user imports to fail under specific conditions and are working to implement a fix.

  2. monitoring Jun 03, 2026, 09:03 PM UTC

    We are currently deploying a fix for this issue.

  3. resolved Jun 04, 2026, 02:09 AM UTC

    This incident has been resolved.