AlertMedia incident
User Imports via SFTP nonfunctional for some customers.
Major Vendor's status page →
Resolved after 25 minutes, affecting Import and User Provisioning, on February 20, 2025.
We have implemented a fix for the SFTP issues we were experiencing and are monitoring the system as performance improves.
Affected components
Import and User Provisioning
Update timeline
- investigating Feb 20, 2025, 07:31 PM UTC
We are currently investigating an issue that is causing user import via SFTP to be inaccessible for some customers.
- monitoring Feb 20, 2025, 07:37 PM UTC
We have implemented a fix for the SFTP issues we were experiencing and are monitoring the system as performance improves.
- resolved Feb 20, 2025, 07:56 PM UTC
This incident has been resolved.
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