AdvancedMD incident

Degraded Client Services Support: Degraded Phone and Chat Capabilities

Minor Resolved View vendor source →

AdvancedMD experienced a minor incident on October 13, 2026 affecting Client Services Support, lasting 1h 15m. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2026, 03:30 PM UTC
Resolved
Oct 13, 2026, 04:45 PM UTC
Duration
1h 15m
Detected by Pingoru
Oct 13, 2026, 03:30 PM UTC

Affected components

Client Services Support

Update timeline

  1. investigating Oct 13, 2026, 03:30 PM UTC

    Our third-party communications partner is currently experiencing an outage, which is impacting our phone and chat capabilities. As a result, you might experience longer wait times. We are working with our partner to restore service. Our Incident Managers will continue to provide updates here as additional information becomes available. As a workaround, users can ask their question to our knowledge assistant within our application by going to the Help menu and selecting Contact Support. Thank you for your patience.

  2. investigating Oct 13, 2026, 03:42 PM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 13, 2026, 04:45 PM UTC

    This incident has been resolved.