AdvancedMD experienced a major incident on September 25, 2026 affecting Patient Portal and Practice Management (PM) and 1 more component, lasting 3h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 25, 2026, 12:57 AM UTC
We are currently investigating reports that users are experiencing errors loading screens and connecting to the server. Our team is actively working to identify the cause and will provide updates as more information becomes available. We apologize for any inconvenience.
- identified Sep 25, 2026, 01:13 AM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 25, 2026, 01:22 AM UTC
We are continuing to work on a fix for this issue.
- identified Sep 25, 2026, 01:58 AM UTC
We have identified the cause of the platform errors and screen loading issues and are actively working to implement a fix. Incident Managers will continue to provide updates on the Status Page as more information becomes available. We apologize for any inconvenience.
- identified Sep 25, 2026, 02:59 AM UTC
We are still in the process of implementing the fix for the platform errors and screen loading issues. Our next update will be on or before 9:30 PM MT. We apologize for any inconvenience.
- identified Sep 25, 2026, 03:33 AM UTC
We are still in the process of implementing the fix for the platform errors and screen loading issues. Our next update will be on or before 10:00 PM MT. We appreciate your patience and apologize for the disruption.
- identified Sep 25, 2026, 04:03 AM UTC
We are still in the process of implementing the fix for the platform errors and screen loading issues. Our next update will be on or before 10:30 PM MT. We appreciate your patience and apologize for the disruption.
- monitoring Sep 25, 2026, 04:38 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 25, 2026, 04:55 AM UTC
This incident has been resolved.