AdvancedMD incident

Some Clients Experiencing Errors Saving Prescriptions

Minor Resolved View vendor source →

AdvancedMD experienced a minor incident on August 21, 2026 affecting ePrescribing, lasting 1h 31m. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2026, 02:45 PM UTC
Resolved
Aug 21, 2026, 04:16 PM UTC
Duration
1h 31m
Detected by Pingoru
Aug 21, 2026, 02:45 PM UTC

Affected components

ePrescribing

Update timeline

  1. investigating Aug 21, 2026, 02:45 PM UTC

    We are currently investigating an issue affecting some clients' ability to save prescriptions. Affected users may see the error "One or more required fields are blank or invalid. Please enter the missing information before saving." Our technical teams are engaged and actively working to identify and resolve the issue. We will provide an update within 1 hour.

  2. monitoring Aug 21, 2026, 03:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 21, 2026, 04:16 PM UTC

    This incident has been resolved.