AdvancedMD incident

AdvancedMD Single Sign-On Waystar Unavailable

Critical Resolved View vendor source →

AdvancedMD experienced a critical incident on September 18, 2026 affecting Waystar Portal Single Sign-On (SSO), lasting 46m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2026, 01:14 PM UTC
Resolved
Sep 18, 2026, 02:00 PM UTC
Duration
46m
Detected by Pingoru
Sep 18, 2026, 01:14 PM UTC

Affected components

Waystar Portal Single Sign-On (SSO)

Update timeline

  1. investigating Sep 18, 2026, 01:14 PM UTC

    We are actively working to resolve an issue that is preventing users from accessing the Waystar Portal through Single Sign-On. Our technical teams are investigating and working toward a resolution. Incident Managers will provide updates on the Status Page as more information becomes available.

  2. investigating Sep 18, 2026, 01:45 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 18, 2026, 01:52 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Sep 18, 2026, 02:00 PM UTC

    This incident has been resolved.