AdvancedMD experienced a critical incident on September 18, 2026 affecting Practice Management (PM) and Electronic Health Records (EHR), lasting 1h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Practice Management (PM)Electronic Health Records (EHR)
Update timeline
- investigating Sep 18, 2026, 12:48 AM UTC
We are investigating an issue causing the AdvancedMD login page to load incorrectly. Our teams are actively working to resolve the issue and will provide an update as more information becomes available.
- investigating Sep 18, 2026, 01:46 AM UTC
We are continuing to investigate this issue.
- monitoring Sep 18, 2026, 02:14 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 18, 2026, 02:28 AM UTC
This incident has been resolved.