Resolved after 2 hours 14 minutes, affecting Practice Management (PM) and Patient Messaging and 1 more, on October 22, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Practice Management (PM)Patient MessagingElectronic Health Records (EHR)
Update timeline
- identified Oct 22, 2026, 01:43 PM UTC
We are investigating degraded performance affecting multiple AdvancedMD services. Users may experience issues with EHR messaging, claims, and statements. Our teams are actively working to restore normal service. We apologize for the inconvenience and will provide updates as additional information becomes available.
- investigating Oct 22, 2026, 02:12 PM UTC
We are currently investigating this issue.
- monitoring Oct 22, 2026, 02:34 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 22, 2026, 03:58 PM UTC
This incident has been resolved.
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