AdvancedMD experienced a minor incident on September 4, 2026 affecting Practice Management (PM), lasting 3h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 04, 2026, 02:16 PM UTC
We are aware that some users are experiencing issues processing credit card payments, with payments not completing as expected. Our technical teams are actively investigating the cause. Incident Managers will continue to provide updates here as additional information becomes available.
- investigating Sep 04, 2026, 02:17 PM UTC
We are aware that some users are experiencing issues processing credit card payments, with payments not completing as expected. Our technical teams are actively investigating the cause. Incident Managers will continue to provide updates here as additional information becomes available.
- identified Sep 04, 2026, 03:00 PM UTC
This issue appears to be related to our third-party payment processor, OpenEdge. We are actively working with OpenEdge to identify the root cause and resolve the issue. AdvancedMD Pay is not impacted. We have received reports from some clients that credit card payments have processed successfully, despite the payment screen remaining in a "Checking payment status" state. Payments may take at least an hour to reflect due to delays. Before retrying a transaction, we recommend waiting at least an hour, then confirming whether the payment already went through: 1. From AdvancedMD PM, go to Billing > Undisbursed Credit Card Payments 2. Review transactions to confirm whether the payment processed Incident Managers will continue to provide updates here as additional information becomes available.
- monitoring Sep 04, 2026, 04:33 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 04, 2026, 05:33 PM UTC
This issue has been resolved. Clients using OpenEdge are encouraged to review and process any undisbursed credit card payments: 1. From AdvancedMD PM, go to Billing > Undisbursed Credit Card Payments 2. Review transactions to confirm whether the payment processed We apologize for any inconvenience this may have caused.