ActiveTrail Outage History

Dear customers, We are currently investigating an issue affecting a subset of customers hosted on one of our infrastructure environments. Impacted customers may experience service unavailability. Our team is actively working to restore service as quickly as possible. We will provide additional updates as more information becomes available. Thank you.

Dear Customers, We are currently experiencing an issue affecting the delivery of One-Time Password (OTP) SMS messages. Our team is actively investigating and working to restore normal service as quickly as possible. We apologize for the inconvenience and will provide updates as more information becomes available. Thank you

Dear customers, We are currently investigating an issue affecting a subset of customers hosted on one of our infrastructure environments. Impacted customers may experience service unavailability. Our team is actively working to restore service as quickly as possible. We will provide additional updates as more information becomes available. Thank you.

Dear customers, We've identified an issue where some of the customers may experience difficulties with the login to their account. Our development team is on it to resolve the issue as soon as possible. We will update you with any progress. Thank you.

Dear clients, Following a service interruption reported by our third-party provider, some clients may experience SMS delivery delays to EU destinations. Previously queued messages will be delivered once full service is restored. We will update with any progress. Thanks

Dear clients, Following a service interruption reported by our third-party provider, some clients may experience SMS delivery delays to EU destinations. Previously queued messages will be delivered once full service is restored. We will update with any progress.

Dear customers, We are investigating the slowness in the account's operations. Thank you

Dear clients, Due to a 3rd party network issue, our website is currently unavailable. In the meantime please use the following link to login: https://app.activetrail.com We will update once the issue will be resolved on the provider's end.

Dear clients, We've identified some delivery delays via WhatsApp campaigns. The issue is currently on Meta's end. We will update once fully resolved. Thanks

Dear clients, We've identified a delay with the automation triggering and flows. The issue is being further investigated. Thank you.

Dear clients, Some of you may experience delays in SMS delivery. We are currently investigating this issue. Thank you.

Dear clients, Please be advised that some of the clients experiencing general slowness in their accounts. The issue is being investigated by our development team. We will update with any progress. Thanks

Dear clients, We've encountered an issue in some of the accounts with the SMS profiles. If you are currently unable to send a SMS, please verify that the sending profile is still available. SMS --- > Sending Profiles.

Dear Clients, Please be advised that there is currently an issue sending WhatsApp templates containing dynamic fields. Until resolved, kindly use our new WhatsApp Template Builder to create templates without them. We apologize for the inconvenience and appreciate your understanding.

Dear customers, There is currently an issue with SMS delivery from the system. We are investigating

Dear clients, There are currently high latency in Automation's events which affects the start up and the automation steps. We are investigating.

Dear clients, The Automations delays issue has been fully resolved and everything is back working normally. Thank you

Dear clients, Due to a high cellular providers activity (BlackFriday). Some statistics data delays may be experienced in the SMS reports. Thank you for the understanding.

We are currently investigating this issue.

We are experiencing networking issues causing the system to be unavailable. Our teams are working towards a fast solution.

We are continuing to investigate this issue.