ActiveTrail incident

Important Notice: Partial service outage affecting some customers - RESOLVED

Minor Resolved View vendor source →

ActiveTrail experienced a minor incident on September 19, 2026 affecting General, lasting 11h 30m. The incident has been resolved; the full update timeline is below.

Started
Sep 19, 2026, 05:32 PM UTC
Resolved
Sep 20, 2026, 05:03 AM UTC
Duration
11h 30m
Detected by Pingoru
Sep 19, 2026, 05:32 PM UTC

Affected components

General

Update timeline

  1. investigating Sep 19, 2026, 05:32 PM UTC

    Dear customers, We are currently investigating an issue affecting a subset of customers hosted on one of our infrastructure environments. Impacted customers may experience service unavailability. Our team is actively working to restore service as quickly as possible. We will provide additional updates as more information becomes available. Thank you.

  2. monitoring Sep 19, 2026, 06:50 PM UTC

    Dear customers, Service has been restored for the affected customers, and all services are currently operating normally. Our team is continuing to closely monitor the environment to ensure ongoing stability. Thank you for your patience.

  3. monitoring Sep 19, 2026, 06:51 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Sep 20, 2026, 05:03 AM UTC

    Dear customers, Service has been restored for the affected customers, and all services are currently operating normally. Our team is continuing to closely monitor the environment to ensure ongoing stability. Thank you