ActiveTrail incident

Important Notice: Whatsapp Campaigns Delivery Issue - RESOLVED

Major Resolved View vendor source →

ActiveTrail experienced a major incident on April 2, 2025 affecting Delivirability, lasting 9h 50m. The incident has been resolved; the full update timeline is below.

Started
Apr 02, 2025, 09:48 AM UTC
Resolved
Apr 02, 2025, 07:39 PM UTC
Duration
9h 50m
Detected by Pingoru
Apr 02, 2025, 09:48 AM UTC

Affected components

Delivirability

Update timeline

  1. investigating Apr 02, 2025, 09:48 AM UTC

    Dear Clients, Please be advised that there is currently an issue sending WhatsApp templates containing dynamic fields. Until resolved, kindly use our new WhatsApp Template Builder to create templates without them. We apologize for the inconvenience and appreciate your understanding.

  2. resolved Apr 02, 2025, 07:39 PM UTC

    Dear Clients, The issue affecting WhatsApp templates with dynamic fields has been resolved. All template functionalities are now fully operational. Thank you for your patience.