ActiveTrail incident

Important Notice: SMS Campaign Delivery Issue - RESOLVED

Critical Resolved View vendor source →

ActiveTrail experienced a critical incident on March 16, 2025 affecting Deliverability and Test SMS and 1 more component, lasting 1h 41m. The incident has been resolved; the full update timeline is below.

Started
Mar 16, 2025, 07:41 AM UTC
Resolved
Mar 16, 2025, 09:23 AM UTC
Duration
1h 41m
Detected by Pingoru
Mar 16, 2025, 07:41 AM UTC

Affected components

DeliverabilityTest SMSOTP

Update timeline

  1. investigating Mar 16, 2025, 07:41 AM UTC

    Dear customers, There is currently an issue with SMS delivery from the system. We are investigating

  2. resolved Mar 16, 2025, 09:23 AM UTC

    Dear clients, The issue has been fully resolved and the SMS is now being sent without any issues. Thank you for your patience.