ActiveTrail incident

Important Notice: Some Clients May Experience issues with SMS via a sending profile - RESOLVED

Minor Resolved View vendor source →

ActiveTrail experienced a minor incident on May 21, 2025 affecting Deliverability and Test SMS, lasting 1h 54m. The incident has been resolved; the full update timeline is below.

Started
May 21, 2025, 06:35 PM UTC
Resolved
May 21, 2025, 08:29 PM UTC
Duration
1h 54m
Detected by Pingoru
May 21, 2025, 06:35 PM UTC

Affected components

DeliverabilityTest SMS

Update timeline

  1. investigating May 21, 2025, 06:35 PM UTC

    Dear clients, We've encountered an issue in some of the accounts with the SMS profiles. If you are currently unable to send a SMS, please verify that the sending profile is still available. SMS --- > Sending Profiles.

  2. resolved May 21, 2025, 08:29 PM UTC

    Dear clients, The issue has been resolved. You may send SMS campaigns via the sending profiles as usual. Thank you