ActiveTrail incident

Important Notice: General slowness in account's operations for some clients - RESOLVED

Minor Resolved View vendor source →

ActiveTrail experienced a minor incident on June 3, 2025 affecting Login and Performance and 1 more component, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Jun 03, 2025, 07:45 AM UTC
Resolved
Jun 03, 2025, 08:07 AM UTC
Duration
21m
Detected by Pingoru
Jun 03, 2025, 07:45 AM UTC

Affected components

LoginPerformanceGeneral

Update timeline

  1. investigating Jun 03, 2025, 07:45 AM UTC

    Dear clients, Please be advised that some of the clients experiencing general slowness in their accounts. The issue is being investigated by our development team. We will update with any progress. Thanks

  2. resolved Jun 03, 2025, 08:07 AM UTC

    Dear clients, The system is back to normal and everything should work smoothly now. Thanks