ActiveTrail incident

Important Notice: Partial service outage affecting media file uploads and File-based contact imports - RESOLVED

Minor Resolved View vendor source →

ActiveTrail experienced a minor incident on October 7, 2026 affecting Performance, lasting 48m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2026, 08:17 AM UTC
Resolved
Oct 07, 2026, 09:05 AM UTC
Duration
48m
Detected by Pingoru
Oct 07, 2026, 08:17 AM UTC

Affected components

Performance

Update timeline

  1. investigating Oct 07, 2026, 08:17 AM UTC

    Dear customers, We are currently investigating an issue affecting a subset of customers hosted on one of our infrastructure environments. Impacted customers may experience service unavailability. Our team is actively working to restore service as quickly as possible. We will provide additional updates as more information becomes available. Thank you.

  2. identified Oct 07, 2026, 08:32 AM UTC

    Dear customers, We are currently experiencing an issue affecting media file uploads in email campaigns and landing pages. File-based contact imports are also affected and are currently unavailable. Our team is actively working to resolve the issue as soon as possible. We apologize for the inconvenience and appreciate your patience. Thank you.

  3. resolved Oct 07, 2026, 09:05 AM UTC

    Dear customers, The issue affecting media file uploads in email campaigns and landing pages, as well as file-based contact imports, has been resolved. All affected services are now operating normally. Thank you for your patience and understanding.