ActiveTrail incident

Important Notice: SMS Marketing Campaigns Delivery Delays Issue (EU)

Major Resolved View vendor source →

ActiveTrail experienced a major incident on May 7, 2026 affecting Deliverability, lasting 14d 3h. The incident has been resolved; the full update timeline is below.

Started
May 07, 2026, 02:21 PM UTC
Resolved
May 21, 2026, 05:31 PM UTC
Duration
14d 3h
Detected by Pingoru
May 07, 2026, 02:21 PM UTC

Affected components

Deliverability

Update timeline

  1. investigating May 07, 2026, 02:21 PM UTC

    Dear clients, Following a service interruption reported by our third-party provider, some clients may experience SMS delivery delays to EU destinations. Previously queued messages will be delivered once full service is restored. We will update with any progress. Thanks

  2. investigating May 11, 2026, 07:58 AM UTC

    Dear clients, Following a service interruption reported by our third-party provider, some clients may experience SMS delivery delays to EU destinations. Previously queued messages will be delivered once full service is restored. We will update with any progress.

  3. resolved May 21, 2026, 05:31 PM UTC

    This incident has been resolved.